IT Field Service Technician

Hemmersbach is seeking a motivated, customer-focused Field Technician to provide technical support for consumer and enterprise clients. The ideal candidate has experience with HP servers, data centers, printers, and PCs. This role requires strong customer service skills, as you will represent Hemmersbach at client sites, and comfort with long-distance travel based on demand.

• Provide onsite and remote technical support for printers, PCs, servers, and data center equipment, ensuring timely issue resolution and high customer satisfaction.
• Perform installations, upgrades, repairs, and configurations of hardware and software across client environments.
• Troubleshoot and resolve hardware, software, and basic network issues, including HP servers and enterprise systems.
• Collaborate with dispatch, project managers, and technical teams to ensure seamless service delivery.
• Maintain accurate documentation of service tasks, inventory, and issue status while following safety and quality standards.

Do you have a valid Driver’s License license?, Do you have experience in Serving clients?, * Minimum of 2 - 3 years of experience in IT support (printers, HP servers, data centers, and enterprise-level projects).

• Performing equipment installations, upgrades, and repairs for clients’ printers, PCs/Data Centers, servers, and other IT equipment.
• Providing technical support for HP servers and data center equipment, including installation, configuration, and troubleshooting of hardware, software, and network issues.
• Collaborating with other members of the team, including dispatch, project managers, engineers, and other technicians, to ensure seamless delivery of support services.
• Managing and maintaining inventory of spare parts and equipment and Ability to lift and carry equipment up to 50+ lbs.
• Willingness to commute long distances between customer sites and must have a valid driver’s license. Available to work a rotational 24/7 on-call; scheduled shift.
• Experience in technical support or a similar role, with experience in troubleshooting hardware, software, and networking issues.

Pulled from the full job description

• Vision insurance
• Dental insurance
• Life insurance, * Onboarding program
• Buddy program
• International job opportunities
• Health/ Medical insurance
• Life insurance
• Dental insurance
• Sick leave payments
• Internal career development program
• Vision Insurance, * This role is a Hourly Non-Exempt position with a targeted salary range of $22 - $26 USD.

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.