Desktop Support

This role supports the USCENTCOM Information Technology Services (CITS) program, a major initiative focused on modernizing and transforming IT operations across the USCENTCOM enterprise. The program’s mission is to deliver a fully modernized, next generation IT lifecycle management environment that includes cloud services, automation, and globally scaled infrastructure. The goal is to ensure USCENTCOM maintains high readiness and resilient, mission critical IT capabilities. In this position, the contractor will work alongside other desktop system administrators within the USCENTCOM J66 Services Branch during standard business hours. The environment is collaborative, hands on, and directly tied to supporting a globally impactful defense mission., * Manage the functionality and efficiency of computers running on one or more operating systems

• Provide onsite, hands on O&M support for client computing devices including PCs, thin/zero clients, laptops, PEDs, and peripherals
• Deliver end user IT system and software maintenance for USCENTCOM COOP
• Coordinate and manage ADPE accountability for new, replacement, and upgraded equipment
• Track equipment lifecycle including CERP and LCR processes
• Process end of life, defective, or damaged equipment through DRMO
• Develop procedures for managing and testing desktop load set configurations
• Provide CPN and SCO support to Coalition partners as needed
• Support 24/7 or holiday operations based on mission tempo

• IAT II CompTIA Security+ or equivalent
• 1+ years of related IT experience
• Systems planning and IT system connectivity
• Ability to expand or modify existing systems to improve workflow
• Experience with Windows, Linux, and/or virtual environments
• Ability to establish and follow information systems standards and procedures

Education/Certifications

• IAT II certification required (Security+ or equivalent)
• Bachelor’s degree preferred but not required

Experience

• 1+ years of related IT or desktop support experience
• Experience supporting enterprise or government environments preferred

Technical Skills (Preferred)

• Microsoft certifications
• ITIL 4 Foundation
• Experience with systems integration, APIs, and cross team collaboration
• Ability to document processes, configurations, and troubleshooting steps
• Familiarity with lifecycle replacement and enterprise hardware management

Apex Benefits Overview Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our

At Apex Systems, we are proud to support those who serve. Our commitment to the military community is reflected in our robust veteran hiring initiatives, military-friendly workplace policies, and nationally recognized programs. We value the leadership, discipline, and mission-first mindset that military professionals bring to our team. Join us in continuing your mission. Why Apex is a Top Choice for Veterans and Military Talent: · Military-Friendly Employer: Recognized as a Military Friendly® Employer for multiple consecutive years. · Transition Programs: DoD Skill Bridge program with multiple pathway options. · Veteran Hiring Commitment: We actively partner with multiple veteran and military organizations that specialize in IT upskilling and certification training, helping service members and veterans transition into high-demand tech careers · Apex Military Network: Internal employee resource group supporting veterans, Guard/Reserve members, and their families.