IT Support Specialist II

The IT Support Specialist II role provides technical assistance and second-level support to end users across the organization. This position is responsible for installing, configuring, maintaining, and troubleshooting hardware, software, and network-related systems to ensure reliable and efficient operations. The role requires strong technical expertise, professional communication skills, and a commitment to delivering high-quality customer service., * Serve as the primary point of escalation for complex technical issues, ensuring timely resolution and minimal disruption to business operations.

• Install, configure, and maintain workstations, laptops, mobile devices, peripherals, and related software applications.
• Diagnose and resolve hardware and software issues; escalate to senior IT staff or vendors when appropriate.
• Perform system updates, security patches, and hardware upgrades in alignment with IT standards and policies.
• Troubleshoot and resolve basic network issues, including connectivity, access, and configuration problems.
• Document support activities, resolutions, and procedures within the IT knowledge base to ensure consistency and process improvement.
• Collaborate with vendors and third-party providers to resolve issues and support system enhancements.
• Contribute to IT initiatives, including hardware refresh projects, software deployments, and process optimization.
• Provide professional, user-friendly communication and training to support end-user adoption of technology solutions.

Do you have experience in Ticketing system technical support?, Do you have a Associate’s degree?, * Associate’s or bachelor’s degree in Information Technology, Computer Science, or related field preferred, but not required.

• 2+ years of experience in a help desk, technical support, or IT support role.
• Proficiency in PC hardware, Microsoft Windows operating systems, and productivity tools such as Microsoft 365.
• Working knowledge of networking concepts, including DNS, DHCP, VPN, firewalls, routers, and switches.
• Experience using IT service management (ITSM) and ticketing systems.
• Familiarity with remote support tools and techniques.
• Strong problem-solving skills, with the ability to analyze, prioritize, and resolve issues effectively.
• Excellent written and verbal communication skills, with the ability to interact professionally at all organizational levels.
• Customer-focused mindset with a demonstrated ability to build positive working relationships.

Preferred Qualifications

• CompTIA A+, Network+, or Microsoft certifications.
• Experience supporting hybrid environments with both on-site and remote employees.
• Exposure to ITIL practices and ITSM frameworks.

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance, * Competitive compensation and benefits package.
• Professional development opportunities, including training and certifications.
• A collaborative and supportive work environment focused on operational excellence.

Benefit Offered:

• Medical, Dental, and Vision
• 401K with Company Match
• STD, LTD, Voluntary Life benefits
• Paid Time off