IT Systems Coordinator

You will be responsible for delivering first and second-line support to approximately 70 Head Office users, regional offices, and a remote workforce of over 200 employees nationwide. Working closely with and reporting to the Directors, you’ll also play a key role in shaping and implementing the company’s IT systems strategy, including evaluating, procuring, and rolling out new hardware, software, and network solutions.

This is an excellent opportunity for a confident, versatile IT professional to make a real impact within a dynamic and expanding organisation., Helpdesk Support

• Provide professional, efficient technical support for Head Office and remote staff (in-person, phone, and remote desktop tools).
• Troubleshoot and resolve hardware/software issues promptly.
• Administer the IT Helpdesk system; prioritising, assigning, and tracking support tickets to ensure timely resolution.

Server & Network Administration

• Manage daily Veeam Backup and restoration processes.
• Administer Windows Server environments (2003/2008/2012/2019), including Active Directory, group policies, and access control.
• Oversee network performance, including DHCP, TCP/IP, VLANs, VPN, and DNS management.
• Configure and maintain VPN routers and gateway tunnels.

Hardware & Systems Management

• Maintain physical and virtual server environments (VMware/VSphere and Cloud infrastructure).
• Manage IT stock levels and procurement of hardware and peripherals.
• Administer mobile device management systems, including setup, restrictions, and SIM management.
• Maintain and report on the VoIP system, including call data and usage analytics.

Do you have experience in TCP/IP?, Essential:

• Strong understanding of Microsoft server environments (2003-2019).
• Experience with VMware/VSphere virtualisation.
• Active Directory and group policy administration.
• Solid networking knowledge: DHCP, TCP/IP, VLANs, VPNs, DNS.
• Experience with CPanel-hosted email and web management.
• Competent with Microsoft Office and Windows OS (XP, 7, 8, 10, 11).
• Familiarity with Veeam backup and disaster recovery.
• Antivirus rollout and administration (e.g. Avast Enterprise Protection).

Desirable:

• Linux server management.
• FTP/SFTP data exchange.
• SQL/MySQL database administration.
• Web content management.
• Experience using Spiceworks or similar helpdesk tools.

Why Join Us?

• Play a pivotal role in shaping and maintaining the IT infrastructure of a leading UK operator.
• Work in a collaborative environment where your expertise and ideas are valued.
• Competitive salary, stability, and opportunities to grow with a well established national brand.

If you have the technical knowledge, initiative, and passion to drive IT excellence, we’d love to hear from you.

The Excel Parking Services Group incorporates a number of recognised and highly respected brands within the car park management, security, and traffic management sectors. Established in 1994, the Group continues to grow and strengthen its position in a competitive marketplace, delivering a comprehensive range of products and services to over 1,800 clients across both public and private sectors.