IT Support Associate

Responsible for a wide range of services including, but not limited to, computer operation, monitoring data security, technical support, troubleshooting, software testing, and analyzing usability. Tasks are also dependent on the complexity of software and hardware, as well as the number of systems. The IT Support group may seek guidance or report to IT Management., * Provides first level technical computing support and related services to customers. Includes production control, computer software, hardware, and operating systems.

• Trains faculty and staff on multimedia equipment.
• Troubleshoots and resolves operational and technical issues utilizing standard procedures.
• Sets up, maintains, upgrades, and repairs multimedia equipment or systems. Maintains computer systems and labs.
• Runs diagnostics; installs operating systems and generic device drivers.
• Assembles and tests computers and peripheral equipment, including options such as interface cards and disk drivers.
• Performs straight forward upgrades including planning/scheduling, testing, and coordination.
• Drafts documentation for desktop/helpdesk end user.
• Monitors and maintains compliance and continuity with software licensing and maintenance agreements.
• Assists with configuring infrastructure to implement design specifications and configuration
• Assists with developing, implementing, and executing test plans and schedules in accordance with project scope, quality, and timeframe requirements.
• Assists with preparing charts, diagrams, correspondence, and technical documents., Ohio University is proud of its rich history and as part of our ongoing efforts to provide and support a transformative learning experience, we affirm our commitment to fostering a welcoming and respectful workforce and community. All qualified applicants are encouraged to apply and will receive consideration free from discrimination on the basis of age, ancestry, color, disability, ethnicity, gender, gender identity or expression, genetic information, military service or veteran status, national origin, pregnancy, race, religion, sex, sexual orientation, status as a parent or foster parent, or any other bases under the law. Ohio university is an equal access/equal opportunity employer., + I am a current Ohio University employee, and I am serving in either an initial or a promotional probationary period.
• I am a current Ohio University Student employee.
• I am not an employee of Ohio University.

Knowledge of standard technology support procedures and practices obtained by a high school degree or GED and a minimum of 2 years technology support experience. An equivalent combination of education, training, and experience is acceptable., * Experience delivering results in a large or federated environment (higher ed, public sector).

• Demonstrated impact on satisfaction, reliability, adoption, or other metrics.
• Ability to work and collaborate effectively with partners, customers, and stakeholders with various perspectives and needs
• Strong skills in written and verbal communication, especially stakeholder communication and collaboration.
• Familiarity with IT risk, accessibility, and security practices.
• Comfort with IT methodologies and practices (agile, service management, etc.)., 2. Please select the highest level of education that you have completed in Information Technology or closely related field.
• no related degree
• Associate’s Degree
• Bachelor’s Degree
• Bachelor’s degree plus some graduate work
• Master’s Degree
• Ph.D. or other terminal degree 3. Please indicate your level of experience in technology support.
• no related experience
• Less than 1 year
• At least 1 year, but less than 2 years
• At least 2 years, but less than 3 years
• At least 3 years, but less than 5 years
• At least 5 years, but less than 7 years
• 7 or more years

• Full-time with possible rotating shifts to cover extended support hours, M-F, on-site at the Athens campus
• Occasional evening/weekend shifts and coverage during start-of-term or incidents.
• Overtime may be required during peak periods and must be pre-approved.
• Primary location: Athens campus
• This role involves both desk-based work and hands-on support of technology in office, classroom, or data center environments.
• Physical demands range from extended use of a computer to lifting and installing IT equipment (up to 50 pounds).
• Work may require movement across campus, working in confined spaces, and standing for long periods.

Department Information and Technology Office Pay Rate AFSCME 3200 |14|: $16.84- $26.11 per hour, Employees also enjoy a generous benefits package such as paid holidays, sick time, personal time, a tuition waiver up to 100% for self and dependents, a comprehensive insurance package (including but not limited to prescription, vision, dental, and life insurance), an excellent retirement plan with up to a 14% company contribution, and more. Additional information is available at https://www.ohio.edu/hr/benefits Total Compensation Estimator (For Full-Time Benefits Eligible Employees)

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https://www.ohio.edu/hr/compensation/total-compensation-estimator

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