IT Technician 2

Under supervision, provides front-line support of departmental PC and peripherals for Olmsted County. Responsible for the configuration, hardware installation, problem determination, hardware maintenance, operating systems installation, application software installation and interpreting policy procedures for County end-user’s PC and peripherals. Participates in problem determination and repairs of County departmental computer equipment, networks, printers and cabling. Works on the Help Desk on a rotating basis to provide high quality telephone support. Assists in maintaining network system integrity, data integrity and client computer integrity. Assists in network application software support. Assists in liaison activities between the Information Technology Systems department and other County departments. Assumes a backup role for certain duties of technical staff within ITS. Supports a diverse, respectful, and inclusive workplace.

Expected salary range $32.07 to $42.83. Full salary range $32.07 to $53.58 per hour.Bachelor’s degree from an accredited college or university in Computer Science, Management Information Systems, Business Administration or related field.ORCombination of education and experience equivalent to four (4) years of experience in a similar position as listed in the work functions. Regular and reliable attendance is a necessary component of job/position. Individuals required to use County vehicles and equipment must have a valid driver’s license and be free of any major traffic violations for the last three (3) years., Considerable knowledge of computer hardware and related softwareKnowledge of networking and data communications concepts and capabilitiesKnowledge of the techniques, procedures and methods of installing computer hardware and softwareKnowledge of PC related applications software packages including word-processing, spreadsheets, and emulation softwareSkill in accomplishing work in a timely and effective mannerSkill in the use of computers and technologyAbility to work with other functional areas within Information Technology Systems to promote teamwork and to provide outstanding customer servicesAbility to evaluate new technologies, analyze problems and recommend efficient solutionsAbility to create and maintain appropriate documentationAbility to communicate effectively and maintain effective working relationshipsAbility to communicate effectively on the telephonePersons with disabilities: the above is a general listing of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodations may be available for both essential and non-essential job duties.Physical Demands and Work Environment: In compliance with Americans with Disabilities Act, the following represents the Physical and Environmental Demands: Function: 24% or Less25% - 49%50%-74%75% or moreOffice environment XOutdoors environmentX Lab/shop environment XSitting XStanding, walking, reaching, pulling, climbing, crouching, kneeling, stooping, crawling, handlingX Pushing up to 140 poundsX Lifting up to 50 poundsX Repetitive hand movements, typing/data entry XTalking, hearing XOperate vehicleX Close and distance vision, accommodation, field of visionX Color vision, depth perception XSedentary (exert up to 10 pounds of force) X Light effort (exert up to 20 pounds of force)X Medium effort (exert up to 50 pounds of force)X An Equal Opportunity Employer