Functional Support Analyst

OMNIACCESS is seeking a highly experienced Dynamics 365 Finance & Operations Functional Support Analyst - Supply Chain Management to join our team in Palma, Spain. This role involves providing expert functional support and resolving complex application issues within D365 F&O., * Provide Level 3 functional support for D365 F&O Supply Chain Management.

• Diagnose and resolve complex functional issues impacting business processes.
• Act as a trusted functional advisor to business stakeholders., We are seeking a highly experienced Dynamics 365 Finance & Operations (D365 F&O) Functional Support Analyst - Supply Chain Management to join our D365 F&O Application Support Center of Excellence in Palma, Spain at Level 3. This role is responsible for providing expert functional support, resolving complex business and application issues, and ensuring the stability, usability, and continuous improvement of live D365 F&O environments., * Level 3 Functional Support
• Act as the highest functional escalation point for D365 F&O Supply Chain Management incidents, problems, and service requests
• Diagnose and resolve complex functional issues impacting business processes
• Perform root cause analysis and work with technical teams to implement permanent fixes
• Provide expert input into problem management and known error documentation
• Support and guide L1 and L2 support teams, ensuring effective issue resolution and knowledge transfer
• Functional Expertise & Solution Ownership
• Deep functional expertise in the following D365 F&O application areas: Supply Chain Management with manufacturing, Order Management & Advanced Warehousing
• Ensure supported solutions align with: Standard D365 F&O functionality, best-practice business processes, configuration-over-customisation principles
• Develop, review and validate functional designs for: configuration/customisation, BAU enhancements, change requests, regulatory or business-driven updates
• Change & Continuous Improvement
• Assess and estimate functional impact of proposed changes
• Support: UAT activities, regression testing
• Release planning and deployment readiness
• Identify opportunities to improve: system usage, process efficiency, supportability and stability
• Develop & maintain accurate functional documentation, end-user training material and knowledge base articles
• Stakeholder Engagement
• Act as a trusted functional advisor to business stakeholders
• Translate business requirements into clear functional solutions
• Communicate complex functional issues in a clear, business-friendly manner
• Participate in: service reviews, Change Advisory Boards (CAB), major incident reviews

The successful candidate will possess over 7 years of hands-on experience in Supply Chain Management and a mandatory Microsoft D365 Functional Consultant certification. This is an opportunity to ensure the stability and usability of D365 F&O environments while engaging with business stakeholders., * 7+ years of D365 F&O experience in Supply Chain Management.

• Deep functional knowledge across the core D365 F&O modules.

• Experience in a managed services support environment., D365 F&O experience in Supply Chain Management Functional knowledge across core D365 F&O modules Analytical skills Problem-solving skills Communication skills, The successful candidate will have 7+ years of hands-on D365 F&O experience in Supply Chain Management, deep functional knowledge across the core modules, and proven experience operating in a managed services support environment. A Microsoft D365 Functional Consultant certification in Supply Chain Management is mandatory., * 7+ years of D365 F&O experience in Supply Chain Management

• Deep functional knowledge across core D365 F&O modules
• Experience in a managed services support environment
• Microsoft D365 Functional Consultant certification in Supply Chain Management (mandatory)
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder-management abilities

OmniAccess is a leading managed service provider of premium connectivity, networking and cyber solutions. From our headquarter in Palma de Mallorca we cater services for superyachts, boutique cruise and research vessels, with a very strong commitment to service quality & availability. As part of our integral end-to-end solutions, we design, implement and support onboard IT networks, bandwidth management tools and cyber security services, all aimed at providing our clients with premium digital solutions and the best possible user experience.

In 2018, OmniAccess joined forces with the Marlink Group. Marlink is a managed service provider and global leader in remote ICT solutions with annual revenues surpassing $800 million and 1,500 employees operating in more than 30 countries.

Wherever our customers are in the world, we deliver them possibilities to work smarter and to operate more effectively, more safely, more sustainably - without the limitations of technology.

With our possibility platform, we enable a comprehensive suite of end-to-end managed solutions (Connectivity, Network, Cyber Security, Cloud & IT, IoT & Apps), supported by professional services, unmatched global operations and delivery capabilities and local support teams.

As a global company with a local focus, we help make tomorrow’s possibilities today’s realities.

This strategic partnership has enabled us to expand our reach and capabilities, offering our clients an even broader range of innovative digital solutions and unparalleled support.

At OmniAccess, our vision is bold and clear: to deliver possibilities anywhere, empower innovation everywhere and shape the future of maritime digital solutions. About Marlink

Wherever our customers are in the world, we help them digitalise and optimise their remote business processes using advanced hybrid network solutions and digital technologies.

Our teams work together across the globe, using constant innovation, expertise and applied technology to bring systems and people together with a future focus. We push boundaries. We combine unrivalled resources and expertise in field engineering with advanced digital technologies such as cyber security, IT, and cloud enablement.

Today, we employ 1,500 people in over 30 countries, with customers in the maritime, energy, and humanitarian sectors. We believe in creating a culture where you can develop and thrive. Our commitment to excellence drives our success. Your Mission