IT Specialist (Mac)

IT Support Specialist (Mac Support) £650 - £675 P/D Inside IR35 Duration: 6 months, scope to extent Clearance: Active SC Location: Hybrid, London - Flexibility is essential - may require daily onsite presence for periods (eg 2 weeks), followed by fully remote periods

Overview We’re looking for an experienced IT Support/Mac Support Specialist to support the setup of a small, highly focused IT function within a regulated and complex environment.

This role centers around managing and supporting a fleet of MacBooks, ensuring they are configured, maintained, and optimised using modern tooling and infrastructure-as-code approaches.

The successful candidate will play a key part in establishing and delivering this capability, working both strategically and hands-on. This is a delivery-focused role requiring a proactive, self-sufficient individual who can take ownership of outcomes and operate with minimal direction.

Key Responsibilities

• Manage and support a fleet of MacBooks across the organisation
• Configure and maintain Mac devices at a deep technical level (command line/system-level)
• Implement and maintain device management using tools such as Jamf
• Apply infrastructure-as-code principles to device management and configuration
• Troubleshoot and resolve end-user issues relating to Mac devices
• Work directly with users to diagnose and fix technical problems
• Deliver solutions independently based on high-level requirements
• Proactively identify, implement, and improve technical solutions
• Operate in a fast-paced environment with minimal supervision
• Contribute both strategically (designing solutions) and tactically (hands-on execution)

What We’re Looking For

• Strong hands-on experience managing MacBook environments (non-negotiable)
• Deep technical understanding of macOS, including command line and system configuration
• Proven experience managing device fleets using Jamf
• Experience applying infrastructure-as-code principles to end user compute
• Experience working in IT support or end user support functions
• Ability to troubleshoot issues and work directly with users
• Highly proactive, self-sufficient, and delivery-focused mindset
• Strong problem-solving skills with the ability to propose and implement solutions
• Experience working across multiple organisations in similar roles (3-5 years minimum)
• Strong communication skills with ability to translate technical issues to users

Nice to Have

• Experience working in regulated environments (eg NHS, Telecoms, Finance)
• Experience within government or public sector environments
• Experience with Microsoft Defender for Endpoint, Entra, Zscaler, Microsoft support tooling
• Experience delivering solutions across both small and large organisations

If you are interested, apply here!

Strong hands-on experience managing MacBook environments (non-negotiable)

• Deep technical understanding of macOS, including command line and system configuration
• Proven experience managing device fleets using Jamf
• Experience applying infrastructure-as-code principles to end user compute
• Experience working in IT support or end user support functions
• Ability to troubleshoot issues and work directly with users
• Highly proactive, self-sufficient, and delivery-focused mindset
• Strong problem-solving skills with the ability to propose and implement solutions
• Experience working across multiple organisations in similar roles (3-5 years minimum)
• Strong communication skills with ability to translate technical issues to users

Nice to Have

• Experience working in regulated environments (eg NHS, Telecoms, Finance)
• Experience within government or public sector environments
• Experience with Microsoft Defender for Endpoint, Entra, Zscaler, Microsoft support tooling
• Experience delivering solutions across both small and large organisations