Technology Systems Specialist

Legal Corner Law Office, APC, a rapidly growing California-based plaintiff-side employment law firm, is seeking a Technology Systems Specialist to oversee the implementation, optimization, and day-to-day management of the firm’s technology systems. From AI solutions and workflow automation to Salesforce administration, phone system support, website management, and employee technology onboarding, you will play a key role in ensuring our technology improves efficiency, supports our staff, and scales with our firm’s growth., * Salesforce Administration & Support: Serve as the primary Salesforce administrator by managing workflows, dashboards, reports, automations, user permissions, integrations, and ongoing system enhancements to support firm operations.

• Workflow Automation: Design, implement, and maintain automations using platforms such as Zapier and similar tools to streamline repetitive processes and improve operational efficiency across departments.
• Phone System Administration: Manage and support RingCentral, RingCX, and other communication platforms, including user setup, extensions, call routing, voicemail, troubleshooting, and system configuration.
• AI Tools & Implementation: Research, implement, and optimize AI-powered solutions that improve client intake, document generation, case management, and internal workflows.
• User Support & Technical Troubleshooting: Provide day-to-day technical support for employees by resolving hardware, software, printer, internet, and system-related issues while coordinating with outside IT vendors when advanced support is required.
• Software Onboarding & IT Coordination: Set up employee computers, equipment, software, user accounts, and system permissions for new hires and offboarding. Coordinate technology purchases, software licensing, device inventory, and general IT operations across the firm.
• Website Management: Update and maintain the firm’s website, including attorney and staff profiles, practice area pages, career postings, announcements, and other website content as needed.

Do you have experience in Voice over internet protocol (VoIP) configuration?, Do you have a Bachelor’s degree?, * Bachelor’s degree in Computer Science, Information Systems, Business, or a related field; equivalent experience considered.

• 1-5 years of experience in technology systems, systems administration, IT support, workflow automation, or technology implementation.
• Strong experience administering Salesforce or another CRM platform.
• Experience supporting RingCentral, RingCX, or similar VoIP communication systems.
• Experience with AI tools, workflow automation platforms, and large language model (LLM) technologies.
• Experience setting up computers, user accounts, software, and employee workstations.
• Familiarity with Google Workspace, Microsoft 365, or similar business productivity platforms.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and organizational skills with the ability to manage multiple technology initiatives.
• Strong project management skills and the ability to work independently.

Preferred Skills

• Experience working in a law firm or other professional services environment.
• Knowledge of legal case management systems and employment law workflows.
• Experience with API integrations and automation platforms such as Zapier or Make.
• Familiarity with website management platforms such as WordPress, Wix, Squarespace, or similar content management systems.
• Experience evaluating and implementing new technology solutions., * How many years of experience do you have supporting business technology systems? (Response required)
• Describe your experience administering and supporting technology systems, including CRM platforms, workflow automations, phone systems, AI tools, and end-user support. (Response required)

Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Dental insurance
• Paid holidays, * Salary: $75,000 - $90,000 annually
• Location: On-site in Glendale, CA.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan.
• Paid Time Off (PTO) and paid holidays.
• Professional development opportunities.

Pay: $75,000.00 - $90,000.00 per year, * 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance