Guest Service Agent (Front Desk Agent)

Do you have experience in Venue guest services?, Do you have a High school diploma or GED?, * High school or equivalent (Preferred), * distinctive premium brand hotel customer service: 1 year (Preferred)

• hotel front desk/guest services customer service: 1 year (Preferred)
• customer service hotel or in retail: 1 year (Preferred)
• computer skills i.e. MS Word, Excel, Email etc.: 1 year (Preferred)

Language:

• Any other languages (Preferred)

Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Employee discount
• Vision insurance

Full job description

We are looking for inspiring and inventive individual like you to help create one of kind personalized experiences for our guests while fostering a positive and imaginative culture. If this sounds like you, your new journey awaits you at the, The Westin in Southlake! At Harrell Hospitality Group, we stand out because we believe in our people and our culture. Engaged, satisfied, and dedicated associates are the key to our success. We deliver comprehensive health and wellness benefits, financial advisor, and vendor discounts to ensure both health and financial peace of mind.

Responsible for providing a smooth and carefree check-in and check-out for our guests while providing helpful information regarding guest room and hotel amenities, outlet hours, directions, promotions, or specials in the hotel’s restaurant(s) and bar(s) and local attractions. Must provide attentive, courteous, and efficient customer service to all guests, clients, groups etc. according to hotel standards.

Offering:

• Competitive Wages

• Health & Wellness Benefits

• Free Meal During Shift

• Fun Events

• Free Parking

• Free Uniforms

• Recognition Programs

• HHG/Marriott Team Member Discount (including family & friends)

• Bonvoy Membership, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance