Application Support Analyst

You and your Team We’re looking for an Application Support Analyst to support key platforms including Salesforce, Genesys, MuleSoft, GoAnywhere (MFT/SFTP), and Sumo Logic. You’ll investigate complex issues, perform root cause analysis, and support systems across application, integration, and data layers. Working closely with engineering teams, you’ll help resolve defects and improve system reliability.

As an Application Support Analyst, you will:

• Provide technical application support, owning incidents from investigation through to resolution and root cause analysis
• Troubleshoot issues across Salesforce, MuleSoft APIs, GoAnywhere (MFT/SFTP), and Genesys platforms
• Monitor system health and analyse logs, API payloads, and dashboards (Sumo Logic) to identify failures and performance issues
• Manage incidents, defects, and changes using ITSM and Azure DevOps, ensuring timely resolution aligned to business priorities
• Collaborate with engineering teams to resolve issues, improve reliability, and implement long-term fixes

Do you have experience in SFTP?, * Experience in application support, integration support, or a similar technical role

• Proven background supporting business-critical systems with multiple integrations
• Hands-on experience working with enterprise platforms and integration ecosystems
• Strong experience in incident and problem management within production environments

Pulled from the full job description

• Annual leave
• Company pension
• Paid volunteer time

• Private medical insurance, Working Pattern: Hybrid (usually a couple of days a week in the office). We welcome part-time and flexible arrangements and will aim to match your current flexibility where possible. What We Offer We care about your wellbeing, not just your work. Our benefits are designed to support your life, your health and your growth:

• Holidays: 25 days (rising to 30) + buy/sell up to 5 days + swap up to 4 bank holidays.
• Pension: Up to 10% employer contribution.
• Family Leave: Enhanced maternity and 4 weeks’ paternity from day-one, shared parental leave, paid neonatal care leave and support for adoption and surrogacy
• Fertility Support: Paid time off for fertility treatment and appointments, available to birth parents and partners, with confidential support and flexible adjustments where needed
• Workations: Work abroad for up to 20 days a year in approved countries.
• Birthday Leave: Your birthday off-paid.
• Volunteering: 2 paid volunteering days.
• Learning: Access to LinkedIn Learning for all colleagues.
• Financial Wellbeing: Free Snoop Premium subscription.
• Healthcare: Self-pay Denplan & optional Private Medical Insurance.

If you need assistive technology or reasonable adjustments (including the use of AI tools), please let the Talent Acquisition team know in advance and we’ll be happy to support you. Where we have reason to believe AI has been used inappropriately, we reserve the right to withdraw a candidate from the recruitment process. Pre-Employment Checks; Any offer made will be subject to standard background checks, including credit, fraud and employment references. Due to the regulated nature of our business, additional checks may apply. Who we are At Vanquis, our purpose is simple: to deliver caring banking that helps people make the most of life’s opportunities. Founded in 1880, we’re now a FTSE All Share specialist bank supporting over 1.7 million UK customers with responsible, tailored lending. We’re proud to be certified by Great Place to Work, recognised as one of the Financial Times UK’s Best Employers in 2025 and 2026, and awarded Bronze status under the Armed Forces Covenant. Taken together, these achievements reflect our genuine commitment to putting our people first and supporting those who serve.

Guided by our values - caring for people, pulling together, finding better ways and getting the right things done - we’re building a workplace where colleagues feel connected, valued and empowered. Alongside competitive pay, we offer meaningful benefits, salary reviews, a discretionary bonus scheme and continued recognition. We’re invested in your development too. With the right support and hands-on learning, you’ll grow your skills, shape your career and realise your ambitions., #YourVanquis - The Bank that’s got your back. For our customers. For our colleagues. For what comes next