IT Supervisor

Description We are looking for an IT Supervisor to lead day-to-day technology operations for a fire and medical emergency dispatch organization in California. This Contract position is ideal for a hands-on leader who can maintain dependable system performance, guide technical staff, and support both internal teams and external agency partners. The role offers the opportunity to influence IT direction, strengthen operational practices, and help ensure critical infrastructure remains stable and effective.

Responsibilities:

• Direct daily IT operations to keep core systems, infrastructure, and dispatch-related technology functioning reliably.

• Lead and support a small team of technicians by assigning priorities, monitoring progress, and helping resolve technical issues efficiently.

• Administer and maintain an on-premises network environment, including servers, connectivity, and essential enterprise platforms.

• Provide technical assistance to employees and fire agency stakeholders, ensuring timely and effective resolution of support needs.

• Establish, reinforce, and improve operational procedures and technology best practices across the IT function.

• Oversee system maintenance, hardware support, backup activities, and configuration management to promote continuity and performance.

• Partner with facilities and internal teams on a wide range of technology-related needs across the organization.

• Evaluate current environments and recommend practical improvements that enhance reliability, accountability, and service delivery. Requirements * Experience supervising IT operations in an environment where uptime and responsiveness are critical.

• Strong working knowledge of Windows systems and Microsoft technologies, including SharePoint.

• Hands-on experience with Active Directory, backup solutions, computer hardware, and configuration management.

• Familiarity with Cisco technologies and supporting complex on-premises infrastructure.

• Demonstrated ability to lead technical staff, set expectations, and drive accountability within a team.

• Proven record of troubleshooting and supporting end users in a fast-paced operational setting.

• Experience with Nutanix servers is preferred but not required.

• Background in public sector organizations or emergency services technology environments is a plus. Technology Doesn’t Change the World, People Do.®

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