Student Computer Technician

Performs routine maintenance, upgrades, repairs and installations as required on computer products supported by the University Auxiliary IT Department. Provides technical assistance to the University Auxiliary Services as directed

Responsibilities

• Diagnose and resolve hardware, software, and network issues.

• Install, configure, and upgrade computer systems and software applications.

• Provide technical support and assistance to users via phone, email, in person, or though Microsoft Teams.

• Collaborate with IT staff and other departments to implement new solutions and optimize performance.

• Document technical procedures, configurations, and troubleshooting steps.

• Maintain accurate records of work performed and inventory of computer equipment.

• Adhere to university policies and procedures, including security protocols and data privacy regulations.

Must be a current University of Utah student.

Preferences

• Strong knowledge of computer hardware components and peripherals.

• Proficiency in operating systems such as Windows 10/11, and MacOS.

• Familiarity with networking concepts and protocols.

• Excellent problem-solving and troubleshooting skills.

• Effective communication skills, both verbal and written

• Ability to work independently and prioritize tasks in a fast-paced environment

• Customer service-oriented attitude with a commitment to providing high-quality support.

• A+ and/or Network+ certification preferred., The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.