Demand Response Operations Analyst (Remote - USA)

If you want to shape the future of energy, we are looking for a Demand Response Operations Analyst to join our operations team! Who you will work with You will be part of the Enel X Global Retail team responsible for steering the execution of new and existing programs to consistently meet energy reduction targets. The DR Operations team thrives on a culture of continuous improvement, and the ideal candidate will have experience identifying areas for improvement and successfully managing projects to achieve business objectives. Opportunities for growth will become apparent in the areas of operational efficiency, customer experience, system & process alignment, and cross-functional leadership. What you will do In this role, you will be responsible for/support the team in the following activities:

• Create and adapt operating procedures for all assigned programs.
• Establish an understanding of assigned program regulations and operational implications.
• Coordinate the development of all program-specific content for mass communication with customers.
• Monitor systems and escalate any configuration errors or software bugs to the appropriate teams.
• Facilitate the cross-functional implementation of assigned new DR programs in North America.
• Drive performance management activities throughout the program season to optimize portfolio delivery, including coordination of customer outreach, survey data collection & analysis.
• Train the Real-Time Operations Team on assigned programs as well as Utility stakeholders on dispatch procedures using proprietary software.
• Build reports and dashboards to support process visibility and cross-functional alignment., Enel North America has an internal talent acquisition department and designated career site for individuals looking to join our team. Enel North America will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Enel North America, in any capacity will be considered property of Enel North America. This policy is applicable to all Enel North America locations and will be the responsibility of third parties and vendors to understand this policy. Enel North America will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

• 3+ years of experience in an operational role

• Proficient with Microsoft Office Suite (Excel, Outlook, Powerpoint, Sharepoint, Teams) Preferred

• Bachelor’s degree;
• Previous work in energy management, power generation, demand response, or a related industry preferred
• Experience in project management; facilitating cross-functional stakeholders to align and agree on a course of action
• Demonstrated ability to manage high-stress situations calmly and effectively; thrive in a fast-paced, open, flexible environment
• Adept ‘systems thinker’ - naturally curious about how things are designed and built
• Meticulous attention to detail when tackling thorny problems
• Self-motivated to initiate and follow-through on improvement projects
• Excellent oral and written communication skills
• Looking to be a collaborative member of a deeply connected, mission-driven team, We are looking for individuals who embody our values: trust, respect, innovation, proactivity, and flexibility. Do you want to be a part of change? Apply now and join the Enel X Global Retail team to help drive the energy transition with us!

The pay range for this position is $84,112.59-$126,168.89 annually. The base pay actually offered will be based on several factors, including job-related knowledge, skills, work experience, education, and internal equity. At Enel, base pay is one part of your total compensation package. Please see below for additional information on Enel North America rewards. Enel North America offers its regular full-time employees affordable, quality healthcare for you and your family, life insurance and disability benefits to provide security, and retirement benefits to help you plan for your financial future. In addition, we offer an array of other benefits such as flexible spending accounts, tuition reimbursement and professional development allowance. Benefits are effective as of day one! Some additional perks to working with Enel North America include: 401k with match fully vested as of day one. Enel-NA matches 100% of the first 4% that you contribute up to set IRS limits. Generous PTO that supports work/life balance including: 4 weeks annually of vacation as well as personal days, volunteer days, your birthday off, paid holidays, and sick time. Proration may apply during first year of employment. Paid leave programs The opportunity to grow and develop your career with the support and mentorship of senior leaders. The opportunity to work for one of the world’s most recognizable and respected brands in the energy industry that believes by working together we can create a new energy era in which the world can become more sustainable. An employee’s eligibility for these benefits shall be subject to the governing documents for such plans and programs and/or company policy. The benefits described above may bemodifiedor eliminated with or without noticein accordance withthe governing documents and applicable law. Diversity, Equity, Inclusion, and the Selection Process

Enel North America: Enel North America is a proven renewables leader delivering clean, flexible and sustainable energy solutions. As part of the Enel Group, we develop, build, own and operate renewable power plants and demand response solutions, with over 11 gigawatts (GW) of installed wind and solar capacity, over 1 GW of energy storage and nearly 5 GW of demand response in the US and Canada. For nearly 25 years, we’ve reliably powered modern life and driven climate action with our people, partners and communities by putting sustainability at the center of everything we do. Enel is a top-five industry leader for clean power capacity in the US, demand response in North America and utility-scale battery storage in Texas. We are a smart and passionate team working together to build the Enel North America that we want for the long-term - one that is founded on strong financial, social and environmental values. Being on our team means being part of lasting progress to create a thriving and more sustainable world for our climate and communities. It means valuing safety, trust, innovation, proactivity, flexibility and respect in all we do. Our vision is ambitious, and we’ll get there together. Enel Spa Enel is a multinational power company and a leading integrated player in the global power and renewables markets, present in 27 countries worldwide. At global level, it is the largest renewable player, the foremost electricity distribution network player by number of grid customers served and the biggest retail operator by customer base Enel generates electricity with approximately 93 GW of total capacity.Enel Green Power, the Group’s renewables arm, has a total capacity of approximately 68 GW and a generation mix that includes wind, solar, geothermal, and hydroelectric power, as well as energy storage facilities, installed in Europe, the Americas, Africa, Asia, and Oceania. Enel Grids, the Group’s global business line dedicated to the management of the electricity distribution service worldwide, delivers electricity through a network of 1.9 million kilometers with more than 69 million end users connected to its distribution grids. Enel Commercial is the Group’s arm dedicated to customers around the world with the aim of effectively providing products and services based on their energy needs and encouraging them towards a more conscious and sustainable use of energy. It provides electricity, gas and integrated services to more than 29 million customers globally including households, enterprises, industries and public administrations. In addition, it offers flexibility services aggregating 10.2 GW and has over 34,000 owned public charging points for electric mobility. Curious about us? Discover more at www.enel.com This announcement is addressed to all individuals in line with Enel’s commitment to equity and inclusion, with particular attention to promoting gender equality.