Power Platform Lead with SAP OTC

May include, but are not limited to, the following (listed according to priority):

Daily Execution Dashboard

• Design, build, and refine a Power BI daily execution dashboard aligned to frontline needs
• Structure reporting around open orders and delivery driven timelines
• Create intuitive views that drive daily action, not just visibility
• Apply GenAI tools to accelerate dashboard development, enhance data exploration, and generate insights
• Continuously enhance the dashboard based on user feedback and operational needs

Data Analytics & Power BI Development

• Transform SAP, Salesforce, and other data sources into repeatable, scalable reporting solutions

• Develop KPIs such as:

• OTIF (On-Time In Full)
• Order cycle time
• Backlog aging and trends

Leverage GenAI-enabled analytics to identify trends, anomalies, and root causes

Ensure reports are accurate, automated, and sustainable

AI & Process Improvement

• Proactively identify opportunities to apply Generative AI and automation to:

• Reduce manual input and reporting
• Improve speed and accuracy of order entry and delivery management
• Generate insights on order delays, backlog, and trends

Develop practical, business-ready GenAI use cases within Customer Operations

Support adoption by demonstrating real, operational impact of AI tools

SharePoint Development & Team Enablement

• Build and maintain a centralized SharePoint hub for dashboards, SOPs, and reporting tools
• Use automation and AI-enhanced workflows to improve usability and reduce manual effort
• Ensure content is structured for daily operational use and scalability

Cross-Functional Collaboration

• Partner with Customer Service, Sales, Pricing Operations, Supply Chain, and IT to gather requirements
• Translate operational challenges into data-driven and AI-supported solutions
• Support leadership with insights that combine analytics + AI-driven interpretation

• Bachelor’s degree in Business, Analytics, Information Systems, Supply Chain, or related field
• 7+ years of hands-on experience in data analytics, business intelligence, or operations reporting
• Proven experience building Power BI dashboards used for daily operational execution
• Strong experience working SAP, Power Platform (Power BI, Power Automate), Salesforce, Sharepoint, Mulesoft and Agentforce
• Order to Cash experience is strongly preferred - demonstrated understanding of order entry, pricing, customer master data, delivery, invoicing, and other customer operations processes are critical
• Hands-on experience applying GenAI in a business environment to improve reporting, analysis, or workflows
• Proven ability to work independently and deliver end-to-end solutions
• Must be able to travel within the US and Canada