Change Manager

• Manages assigned initiatives, including workplan development, stakeholder management, change management, implementation, success measurement, and communication of project status to business stakeholders.

• Partners with IT and Delivery teams in the delivery of technical components within existing frameworks and methodologies required by Healthfirst.

• Works across multiple departments in the development of business requirements and associated artifacts by developing a deep understanding of business needs, and by collaborating closely with peers, leaders, and staff throughout Operations to ensure the appropriate parties are contributing.

• Works with team members to develop comprehensive process improvement and implementation plans, assisting with operational readiness efforts to ensure seamless transition from legacy to new.

• Prepares presentations and delivers oversight reports. Reports status to leadership, and escalates changes, issues, and risks for resolution as needed.

• Takes initiative, thinks analytically, and works independent of supervision as appropriate or needed.

• Stays current with technology, processes, and best practices and leverages knowledge to identify opportunities for training and process improvement.

• Develops, formulates, recommends, and implements decisions regarding policy, standards methods, procedures, and functions.

• Bachelors degree from an accredited institution or equivalent work experience with a high school degree or GED from an accredited institution.

• Ability to communicate verbally and in writing in a clear, concise, grammatically correct, and professional manner

• Proven experience driving business automation projects through phases such as initial business analysis, requirements gathering, development, architecture design, implementation and configuration, integration efforts and ongoing support to end-users.

• Change management experience that includes defining scope of a project, adhering to appropriate enterprise SDLC requirements, and winning the buy-in of department management and employees.

• Prior experience working on cross-functional, transformational, and//or other significant complex projects.

Preferred Qualifications:

• Experience leading large scale change initiative in a health plan setting

• Demonstrated understanding and practical experience using Agile methodologies. Exposure to Scaled Agile (SAFe) preferred.

• Experience working with health plan operations and IT

• Experience working as a project manager in a healthcare setting

• Experience with adult learning and development

• Exposure to claims, provider payment, provider onboarding, or contracting operations within a healthcare payor environment.