IT Specialist

• Maintains computer networks between locations and/or care centers.
• Contributes to determining hardware and software specifications.
• Responsible for application testing and documentation of workflow.
• Provides user support and customer service to physicians and staff to resolve software and hardware issues.
• Responds to questions from callers and walk-ins; remotely assists physicians and staff with technology problems in offices.
• Exhibits knowledge of fundamental operations of commonly used software, hardware, and other equipment.
• Installs hardware and completes repairs.
• Communicates security information to all levels of the organization.
• Under supervision, administers information security software and controls.
• Follows standard Help Desk operation procedures; accurately logs all Help Desk contacts using tracking software for job tickets.
• Performs other position related duties as assigned.

Do you have experience in IT department experience?, Do you have a High school diploma or GED?, * Working knowledge of common operating systems and software applications.

• Adequate familiarity with equipment found in clinics.
• Knowledgeable in Microsoft on-line services.
• Excellent interpersonal skills and ability to work well with others.
• Strong problem solving skills; abstract ability to visualize a problem or situation and solve it.
• Ability to provide technical support over the phone; good phone skills, and professional demeanor.
• Demonstrated oral and written skills.
• Knowledge in healthcare systems operations such as EMR.
• Complies with HIPAA regulations for patient confidentiality.

Requirements:

EDUCATION REQUIREMENTS

• High School diploma or equivalent required. Associates Degree in Computer Science or Certificate in computer technology related field is preferred.

EXPERIENCE REQUIREMENTS

• 5 years experience in lieu of degree or certificate. Minimum of 2 years’ experience in Information Technology.

REQUIRED TRAVEL

• N/A

PHYSICAL DEMANDS

Carrying Weight

Frequency

1-25 lbs.

Frequent from 34% to 66%

26-50 lbs.

Pulled from the full job description

• Pet insurance
• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, * We offer competitive pay as well as PTO, Holiday pay, and a comprehensive benefits package!, * Health insurance
• Dental insurance
• Vision insurance
• Life Insurance
• Pet Insurance
• Health savings account
• Paid sick time
• Paid time off
• Paid holidays
• Profit sharing
• Retirement plan