Program Officer, Instructional Design

• Assist the sub-contract team in successfully executing a vision for call center staff training and development
• Work closely with subject matter expert teammates to conduct learning needs assessments, establish learning objectives, and design and develop content
• Ensure that training needs of call center staff are supported and met through iterative products that respond to learner feedback
• Facilitate virtual and in-person training programs
• Develop eLearning modules, job aids, and other multimedia learning tools
• Contribute to the Call Specialist Handbook development and ongoing updates as needed
• Identify and implement educational technologies to support training approaches
• Assist in maintaining training records for call center staff
• Evaluate training for efficacy and adjust methodology and materials as needed to improve understanding of information by call center staff
• Support the program’s established training plan, Indirect reporting: N/A Other internal and/or external contacts: Works closely with subject matter experts, may have a communication role with contractor (Hendall) or funder (ORR) on an as needed basis

Do you have experience in Training program design for professional development?, * Bachelor’s Degree in instructional design, education, or other relevant field (or equivalent work experience and/or certification)

• Graduate degree highly desired
• Minimum four years of experience developing and implementing training, technical assistance, capacity-building, or education programs
• Fluent in English required, both spoken and written; proficiency in Spanish highly preferred.
• Proven ability to develop training curricula, help documentation and other support materials
• Deep understanding of instructional design principles (including adult learning theory)
• Instructional Design certification preferred
• Experience contributing to program monitoring and evaluation (data collection, management, and reporting)
• Experience with webinar software
• Top-notch writing, editing, and presentation skills
• Proficiency with the MS Office suite
• Ability to work independently and meet strict deadlines in a fast-paced, detail-oriented environment
• Fast learner, creative problem solver
• Experience engaging with subject matter experts and building collaborative trainings
• Excellent interpersonal and communication skills: ability to effectively liaise with colleagues on all levels in a multicultural environment
• Familiarity with ORR unaccompanied children programming a plus
• Employment contingent on successful acquisition of a Tier 2 Certificate of Public Trust government background investigation

Working Environment: Standard office and/or remote working environment. This role may require working remotely full or part time and part time remote employees may be required to share workspace.

Pulled from the full job description

• 403(b) matching
• 403(b)
• Health insurance
• Paid time off
• Dental insurance
• Flexible spending account
• Life insurance, US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world’s largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you’re a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.