IT Statewide Associate Engineer 1-4 (DCO/OTs)

The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State’s investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff.

Join a dynamic team at the forefront of Louisiana’s enterprise technology infrastructure! As an IT Statewide Associate Engineer, you’ll play a vital role in supporting and optimizing critical mainframe and midrange systems that power state government operations. From troubleshooting complex technical issues and implementing innovative solutions to enhancing cybersecurity and disaster recovery strategies, you’ll collaborate with skilled professionals to keep essential services running smoothly. If you’re passionate about technology, problem-solving, and continuous learning, this is an exciting opportunity to grow your career while making a statewide impact.

The Division of Administration is the state government’s management arm and the hub of its financial operations. Division offices perform a wide variety of activities including the following, A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles., + Serves as an intermediate level resource in the installation, configuration, administration and maintenance of {operating/database/storage/mainframe and midrange UNIX/information security} systems and related products for multiple agencies supported by the {DCO MAINFRAME SECTION} section within OTS Data Center Operations.

• Provides technical assistance and guidance to lower-level team members.

• Assists with the design, development, and installation of in-house software packages or modifications to vendor packages by designing work plans and specifications. Customizes and modifies software, as needed, to support critical business needs. Consults regularly with vendors concerning hardware and software problems, product enhancement and performance related issues.

• Coordinates with end-users, peers from other DCO teams and OTS verticals, contractors and consultants. Provides documentation, instruction, problem analysis and education pertaining to general and moderately complex subject matter areas of mainframe and midrange systems.

• Works with fellow team members and the Manager to develop strategies for business continuity and disaster recovery within area of responsibility.

• Fellows and promotes best practices for Information Security and IT Service Management. Helps coordinate audit response and ensures compliance with IT directives and mandates within area of responsibility.

• Provides Tier 2 and 3 problem determination and resolution for incidents reported by the user community for various departments utilizing mainframe and midrange environments. Follows up with users as needed to provide status updates and communicate outcomes.

• Responsible for keeping abreast of new developments and products in the industry as related to area of responsibility. Evaluates, recommends and works with fellow team members to implement new products and services.

• Participates in independent and formal training activities, conferences and professional development seminars to maintain and advance proficiency within area of responsibility.

• Designs, implements and maintains reports, scripts and programs to aid in the daily administration and management of systems that fall within area of responsibility.

• Performs all other duties as assigned., Retirement - State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to)

Two years of experience in information technology; OR

Six years of full-time work experience in any field; OR

An associate’s degree in information technology; OR

A bachelor’s degree., Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any area. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any area., The official job specifications for this role, as defined by the State Civil Service, can be foundhere (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=174500) ., Prior to a new hire, a background check, including criminal record history, will be conducted. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant’s suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions, including promotions, demotions, details, reassignments, and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government’s E-Verify system., Do you have any experience with z/OS, ISPF, and SDSF? If yes, please explain.

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Do you have any experience with IBM or Dell mainframe attached virtual tape system and storage units? If yes, please explain.

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How much experience do you have in the configuration of mainframe attached enterprise storage systems.

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How much experience do you have in troubleshooting issues in a z/OS environment?

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.