IT Statewide Senior Program Manager 1 (OTs/DCO)

The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State’s investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff.

As an IT Statewide Senior Program Manager, you will lead complex, high-impact technology initiatives that support the security, reliability, and modernization of statewide data center operations. You will coordinate cross-functional teams, guide critical projects and audits, strengthen documentation and disaster recovery practices, and help drive effective change management and continuous improvement. This is an opportunity to shape the future of enterprise technology while partnering with technical teams and leadership to deliver innovative, secure, and resilient services.

The Division of Administration is the state government’s management arm and the hub of its financial operations. Division offices perform a wide variety of activities including the following, A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles., + Coordinates and facilitates Datacenter Operations Server projects. This includes but is not limited to working with various teams within DCO to establish strategies and priorities for the research, development and completion of server projects and technological advancement. The position will also provide status updates to the Director and project technical teams to keep these projects on task while creating and attending meetings pertaining to these projects and potential projects for future growth, development and modernization of the DCO Server Team’s lines of service.

• Directs, leads and facilitates IRS, LLA, and other critical audits for DCO Server Team. This includes receiving and organizing findings from OTS Information Security Compliance while distributing and assigning tasks to correct and comply with security standards. Lastly, it is expected that the position will attend meetings with Auditors to discuss findings and vulnerabilities to keep our servers and services compliant and secure.

• Take the lead role in documentation standards for DCO Server Team. This includes keeping current documentation up to date for inventory, Catalogue of Services, Disaster Recovery Planning, and procedures. This will require meeting with the Director and team members and assigning tasks to update and maintain this documentation to a high standard.

• Demonstrate a proactive approach to professional development through training and learning modules so that expertise and organizational effectiveness can be grown and maintained. This will contribute to increased knowledge and education of the technologies and concepts needed to lead and manage complex projects within the DCO Server Team.

• Review, assist and consult with teams within OTS Datacenter Operations to schedule and approve Change Management maintenance and downtime for upgrades and improvements to systems. This also includes helping to maintain and recommend changes to our Change Management system and portal so that notifications, alerts and communication is effectively translated to the agencies for these windows.

• Perform any other duties assigned by the Director. These may be unexpected projects and tasks, Retirement - State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to)

Seven years of experience in information technology, program management, project management, or business analysis; OR

Six years of full-time work experience in any field plus five years of experience in information technology, program management, project management or business analysis; OR

An associate’s degree in information technology plus five years of experience in information technology, program management, project management or business analysis; OR

A bachelor’s degree plus five years of experience in information technology, program management, project management or business analysis; OR

A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus four years of experience in information technology, program management, project management or business analysis; OR

A master’s degree plus four years of experience in information technology, program management, project management or business analysis., Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field., The official job specifications for this role, as defined by the State Civil Service, can be foundhere (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=174720) ., Prior to a new hire, a background check, including criminal record history, will be conducted. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant’s suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions, including promotions, demotions, details, reassignments, and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government’s E-Verify system.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.