Technology Specialist - Sperreng Middle School

Summary: The Technology Specialist role provides comprehensive technical support to ensure students, staff, and administrators have reliable access to district technology resources. This role serves as the primary on-site technology liaison for their assigned campus, providing consistent and reliable support. The position contributes directly to creating a seamless, technology-enabled learning environment.

Essential Duties and Responsibilities:

• Technology Support & Troubleshooting

• Provide timely on-site technical support for students and staff by diagnosing and resolving hardware, operating system, software, and building-level connectivity issues.
• Support and maintain student iPads and staff MacBooks, Chromebooks, and Windows devices, ensuring devices are functional and instruction-ready.
• Support classroom computer labs, ensuring they are maintained and operating smoothly.
• Troubleshoot and support instructional software, district applications, user accounts, permissions, and access-related issues.
• Troubleshoot and maintain classroom technology including projectors, displays, and audio systems.
• Document, prioritize, and manage service requests through the district help desk system (Incident IQ), ensuring accurate tracking and follow-through.
• Perform preventative maintenance and minor repairs, and proactively identify recurring issues or trends to minimize instructional disruption.
• Communicate clearly and professionally with staff regarding issue status, timelines, and resolutions.

Device Lifecycle & Asset Management

• Prepare, deploy, assign, and collect student and staff devices.
• Maintain accurate inventory records using our inventory management system (Incident IQ)
• Assist with annual refresh cycles and summer device and equipment preparation.

Projects & Implementation

• Participate in district technology projects, building-level initiatives, and other duties as assigned
• Contribute to the development and refinement of department procedures and best practices.

Training & Collaboration

• Provide guidance and informal training to staff and contribute to technical documentation.
• Serve as the primary technology liaison between assigned buildings and the district technology department, communicating needs and supporting district initiatives.
• Maintain professional, service-oriented relationships with students and staff.

• Two-years experience in technology support or related field
• Strong technical skills and knowledge of iPadOS, macOS, ChromeOS, and Windows operating systems.
• Experience troubleshooting hardware, software, and basic network connectivity issues.
• Ability to manage equipment inventory and maintain accurate records.
• Strong communication, organization, problem-solving, and customer-service skills.
• Ability to prioritize tasks and manage multiple requests in a dynamic school environment.

Preferred:

• Experience supporting educational technology environments.
• Familiarity with mobile device management systems.
• Experience supporting classroom AV systems and instructional technology tools.

Physical & Work Requirements:

• Ability to lift and transport technology equipment up to 35 pounds.
• Frequent standing, walking, bending, and working under desks or in confined spaces.
• Ability to work on standard step ladders when servicing equipment.
• Work performed in typical school and office environments.
• Ability to travel between assigned buildings and other district locations as needed; employees must provide reliable personal transportation.

• Full-time, 40 hours per week

• 12 months position, Monday - Friday

• Standard work hours are 7:00 am - 3:30pm; occasional evening or adjusted hours may be required based on building and district needs.

Starting hourly rate: $20.85, subject to experience

Performs in a collaborative and supportive work environment in Lindbergh Schools Technology Department. Lindbergh Schools cultivates a team-oriented atmosphere that values open communication, cooperation, and continuous improvement. We are dedicated to providing the best possible educational experience for our students.