Specialist, Technical Support

Bishop DuBourg High School is seeking a knowledgeable and service-oriented IT Technician to support the school’s technology infrastructure and daily operations. This role is responsible for maintaining hardware, software, and network systems while providing timely technical support to faculty, staff, and students. The IT Technician helps ensure a reliable and efficient technology environment that supports teaching, learning, and administrative functions., * Provide technical support and troubleshooting for computers, devices, printers, and classroom technology

• Install, configure, and maintain hardware, software, and operating systems

• Assist with the management and maintenance of network systems, including Wi-Fi connectivity and user access

• Support classroom technology, including projectors, interactive boards, and audio/visual equipment

• Manage user accounts, permissions, and password resets

• Perform routine system updates, backups, and security checks

• Respond to help desk requests in a timely and professional manner

• Maintain inventory of technology equipment and supplies

• Assist with technology setup for school events, meetings, and presentations

• Collaborate with faculty and staff to support educational technology needs

• Ensure adherence to Archdiocesan technology policies and data security standards

• Associate’s or Bachelor’s degree in Information Technology or related field preferred

• Prior experience in IT support, help desk, or network administration preferred

• Working knowledge of Windows and/or Mac operating systems

• Familiarity with basic networking concepts, printers, and device troubleshooting

• Strong problem-solving and organizational skills

• Excellent communication and customer service abilities

• Ability to work independently and manage multiple requests effectively

• Commitment to supporting the mission and values of Catholic education

• Must meet all Archdiocesan requirements, including background check and Safe Environment training

Core Competencies

• Technical troubleshooting and problem-solving

• Customer service and communication

• Organization and time management

• Adaptability and initiative

• Collaboration and teamwork

All candidates receiving an employment offer must submit a pre-employment screening. The screening will include criminal background check, Family Care Safety Registration, drug screen, employment and educational licensure/certification verification, health screening, and any other screenings deemed necessary for employment. Any offer would be contingent upon successful completion of any required screening. .buttontext8cf5aa81ae4d1a72 a{ border: 1px solid transparent; } .buttontext8cf5aa81ae4d1a72 a:focus{ border: 1px dashed #1a3048 !important; outline: none !important; } Our Mission We are a unique community-diverse in our talent, but unified in our drive to create together, face challenges together and grow together. Our values push us to empower, propel and inspire new ways of turning possibilities into realities. Our competencies define the behaviors that guide who we are, how we are inspired and how we inspire of others to succeed. .buttontext909e5791a6a72ef0 a{ border: 1px solid transparent; } .buttontext909e5791a6a72ef0 a:focus{ border: 1px dashed #1a3048 !important; outline: none !important; } Benefits Work/life balance is so important to the archdiocese. After all, our business is about making life easier and better-and we want that for you and your career just as much as our consumers and their day-to-day lives. That’s why we offer flexible working times, remote working options, generous paid vacation increasing with service, and personal leaves of absence. As well as being able to make the most of life at home, you’ll also be able to contribute to the Archdiocese sponsored volunteer events. You can discover more about who we’re working with near you, and you can always ask us more about this at events and interviews-we love to see how passionate our people are about giving back.