Software Technical Support Analyst

The Software Technical Support Analyst provides remote support for Xerox and third-party solutions within a secure, restricted customer environment. This role is responsible for delivering reliable service, maintaining operational continuity, and ensuring a high-quality customer experience across both Xerox and partner technologies, including Xerox Workplace Cloud (XWC), Xerox Workplace Suite (XWS), Tungsten Automation, and other integrated solutions.

Due to the nature of the accounts supported, US citizenship and the ability to meet strict background clearance requirements are mandatory.

Why Join This Team:

• Work in a secure, customer-facing environment supporting critical operations
• Play a key role in delivering high-quality service across Xerox and third-party platforms
• Gain hands-on experience with fleet management, print software, and integrated solutions
• Collaborate with cross-functional teams including Xerox engineering, Development and partner organizations
• Build expertise in technical support, service delivery, and customer relationship management

What You Will Do:

• Act as the point of contact for technical support across software and application services
• Support Xerox and third-party solutions including XWC, XWS, Tungsten, and related platforms
• Respond to and resolve client requests within SLA commitments, escalating where appropriate
• Perform preventative maintenance, basic troubleshooting, and coordinate advanced support when required
• Manage device fleets, system configurations, and application updates within a controlled environment
• Monitor system performance, identify issues, and support operational reporting and continuous improvement

• US Citizenship required with the ability to pass background checks for restricted accounts
• Bachelor’s degree in computer science, Information Technology, or equivalent experience
• Strong working knowledge of Microsoft operating systems and enterprise IT support practices
• Experience supporting hardware, software, and integrated print or workflow solutions
• Proven troubleshooting skills across technical environments
• Ability to manage multiple priorities while meeting service level commitments
• Strong customer service, communication, and organizational skills

60,720 Annual Base Salary Maximum 121,440 The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers. Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.