1st Line Support Engineer

As a 1st Line IT Support Engineer, you will be the first point of contact for customers requiring technical assistance and support. You’ll work within a friendly service desk environment, troubleshooting issues, resolving tickets, and delivering excellent customer service., * Providing first-line technical support via phone, email, and remote support tools

• Logging, managing, and updating support tickets
• Diagnosing and resolving hardware, software, and connectivity issues
• Supporting Microsoft 365 environments
• Assisting with password resets, user account management, and device setup
• Escalating more complex technical issues where required
• Maintaining excellent communication with customers throughout the support process
• Supporting desktops, laptops, printers, mobile devices, and basic networking issues
• Ensuring service levels and response times are achieved

Do you have experience in Windows?, We’re looking for somebody with a passion for IT and delivering great customer service. You may already have experience within an IT support role or be looking to take the next step in your IT career. The ideal candidate will have:

• Previous experience within an IT support or helpdesk environment
• Strong communication and customer service skills
• Good knowledge of Windows operating systems and Microsoft 365
• Basic understanding of networking principles
• Ability to troubleshoot and problem solve effectively
• A proactive and positive approach to work
• Strong organisational skills and attention to detail
• The ability to work both independently and as part of a team, * IT service management: 1 year (preferred)

Licence/Certification:

• IT Qualification (preferred)

Pulled from the full job description

• Employee discount
• Free parking
• Company pension
• Casual dress
• Health & wellbeing programme
• Company events

• On-site parking, £26,500 per annum Full Time

  Permanent, * Salary up to £26,500

• Excellent opportunity for progression and development
• Supportive and collaborative working environment
• Exposure to a variety of technologies and sectors
• Growing and established business with multiple UK offices
• Stable long-term opportunity within a respected IT company

If you’re passionate about IT, enjoy helping people, and want to join a business where you can genuinely develop your career, we’d love to hear from you.

IND7

Pay: Up to £26,500.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking

Treo Recruitment are delighted to be working on behalf of a growing and well-established IT business to recruit a 1st Line IT Support Engineer based at their Doncaster office.

With additional offices across Manchester, Wrexham and Grimsby, our client has built a strong reputation for delivering reliable IT support and solutions to businesses across the UK, while also creating a genuinely supportive and positive working culture for their teams.

This is a fantastic opportunity for somebody looking to build a long-term career within IT support, joining a business that invests in its people, encourages development, and offers exposure to a wide range of technologies and clients.