Cybersecurity Analyst

• Under the direction of the Director of Services, the Cybersecurity Analyst is responsible for helping protect internal and external customers as part of a high-touch, customer-centric cybersecurity team.
• This role will be exposed to a wide range of security tools, compliance frameworks, customer environments, and cybersecurity methodologies. The Cybersecurity Analyst is not expected to know everything on day one, but must be resourceful, detail-oriented, highly responsive, and capable of investigating issues thoroughly while documenting work clearly.
• The ideal candidate has prior hands-on experience in alert triage, incident investigation, security monitoring, and customer-facing security support, preferably within an MSP, MSSP, SMB, or managed services environment.

Responsibilities:

Review, investigate, and respond to alerts across cybersecurity platforms including antimalware, web security, Endpoint Detection and Response, Data Loss Prevention, Application Control, Device Control, Device Encryption, Network Security Monitoring, Mobile Device Management, email protection, security awareness training platforms, and other cybersecurity and monitoring solutions

Triage security alerts and determine whether activity should be escalated or declared as an incident

Perform initial investigation of suspicious activity across customer environments

Support containment and eradication actions during security incidents

Coordinate with Cybersecurity Engineers and internal stakeholders on escalated issues

Characterize and analyze system logs, network traffic, event logs, and alert data to identify anomalous behavior or potential threats

Document investigation steps, incident actions, and customer-impacting findings in the appropriate systems

Support the creation of after-action reports and incident reports

Review customer reporting packages and assist in compiling recurring security reporting

Participate in periodic customer reporting reviews and help answer questions related to monitored security activity

Work with third-party security service partners to resolve service issues, complete investigations, and ensure continued monitoring coverage

Assist with tuning of security rules, signatures, alerts, allow/block lists, and other cyber defense configurations

Support compliance-related activities as needed

Maintain professional communication with customers, vendors, colleagues, and management

Document work processes as required

Perform other duties as assigned

Minimum of 3 years of paid experience in cybersecurity, security operations, managed security services, IT security support, or a similar role with significant overlap

Experience triaging alerts and investigating security events

Familiarity with endpoint security, email security, web security, EDR/MDR/XDR, vulnerability management, DLP, MDM, or similar tools

Ability to document work accurately and maintain clear investigation records

Strong written and verbal communication skills

Ability to communicate technical findings clearly to internal stakeholders and customers

High attention to detail

Highly responsive and dependable

Resourceful problem-solver with the ability to research unfamiliar tools or issues

Professional appearance, demeanor, and customer-service mindset

Team-oriented attitude and willingness to receive constructive coaching

Ability to follow company policies, procedures, work practices, attendance standards, and documentation expectations

Preferred Qualifications:

Prior MSP, MSSP, managed services, or SMB customer-facing experience

Exposure to multiple security tools rather than a single enterprise platform

Experience supporting compliance-driven environments

Familiarity with CMMC, Microsoft GCC High, government contractor environments, or regulated customer environments

Cybersecurity certifications are helpful but not required

Demonstrated interest in continued cybersecurity learning and advancement

On-Demand Group (ODG) provides employee benefits which includes healthcare, dental, and vision insurance. ODG is an equal opportunity employer that does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law.