IT Support Specialist

The IT Support Specialist will deliver hands-on technical assistance and troubleshooting across end-user systems, cloud platforms, and network infrastructure. This role reflects responsibilities commonly associated with a Help Desk Technician, Service Desk Analyst, Desktop Support Technician, and Junior Systems Administrator, making it ideal for candidates seeking advancement into cloud operations, Azure environments, and IT infrastructure roles., IT Service Desk and Technical Operations

• Manage and resolve IT help desk tickets using Zendesk tools within SLA requirements
• Provide technical assistance as a Service Desk Analyst and Technical Support Specialist
• Perform troubleshooting for desktop, endpoint, and application issues
• Execute user onboarding and offboarding including account provisioning and access management

IT Systems and Infrastructure

• Deliver IT systems services across on-premises and hybrid cloud environments
• Assist with infrastructure deployments, system configuration, and environment setup
• Perform system troubleshooting, performance monitoring, and IT operations activities
• Maintain accurate technical documentation and network configuration records, * Troubleshoot networking issues including TCP IP, DNS, DHCP, and VPN
• Assist with secure remote connectivity and Zero Trust initiatives
• Manage cloud environments including Microsoft Azure and Microsoft 365
• Gain exposure to Azure environments and cloud operations responsibilities, * Assist with Microsoft 365 administration including Exchange, Teams, and SharePoint
• Contribute to Azure Active Directory and Entra ID identity management
• Perform endpoint lifecycle management using Microsoft Intune
• Apply role-based access control and least privilege principles, * Collaborative team with exposure to IT infrastructure, cloud, and networking projects

This is a full-time, on-site role offering strong exposure to Microsoft 365, Zendesk, endpoint management, and networking technologies., * 3 to 5 years of experience in IT support jobs, including roles such as Help Desk Technician, Service Desk Analyst, or Desktop Support Technician

• Hands-on experience with Zendesk systems or similar ticketing platforms
• Strong background in technical troubleshooting and issue resolution as an IT Specialist or Technical Support Specialist
• Knowledge of networking fundamentals including TCP IP, DNS, DHCP, and VPN
• Experience assisting Windows endpoints and enterprise users
• Excellent communication and customer service skills, * Experience with Microsoft Intune, Azure Active Directory, or Entra ID
• Exposure to Zero Trust security frameworks or secure access technologies
• Familiarity with enterprise IT environments and IT operations
• Basic scripting experience such as PowerShell
• Experience working in regulated or compliance-driven environments

Technical Skills

• Microsoft 365 administration
• Azure Active Directory and Entra ID
• Microsoft Intune endpoint management
• Zendesk platform experience
• IT networking knowledge including TCP IP DNS DHCP VPN
• Hybrid cloud infrastructure and cloud environments
• System troubleshooting and IT operations, * Strong customer service focus
• Effective communication skills
• Analytical problem-solving ability
• Time management and prioritization
• Collaboration across IT teams

Annually: $52,000 to $65,000 Hourly: $27.00 - 34.00 This is a direct hire role or contract-to-hire IT technician role with a 6-month contract period.

ProSearch is partnering with a leading organization to hire an IT Support Specialist for an on-site role in Exeter, New Hampshire. This IT support technician role operates within a modern technical environment including Microsoft 365, Azure, hybrid cloud infrastructure, enterprise networking systems, and IT service desk operations using Zendesk.

This position provides hands-on experience in technical assistance, end-user services, IT infrastructure, cloud operations, and systems administration, offering a clear path for career growth.