Help Desk Analyst

Mars

United States

2 months ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience required

1 year minimum

Working hours

Regular working hours

Job source

dice.com

Tech stack

Microsoft Windows Active Directory Microsoft Office User Administration

Requirements

In addition, the agency

requires:

A minimum of one (1) year of prior experience demonstrating the following knowledge

and skills:

PC Hardware and software installation
End user support - face to face and via telephone
Excellent customer service skills

It s highly desirable that the candidate also have:

Experience with computer system and user administration.
Technical familiarity with Microsoft Active Directory.
Experience with Windows 10,11
Experience with Office 365
Experience with Device Management, Device Imaging, Device Troubleshooting
ADMINISTRATIVE CONSIDERATIONS

WORK SCHEDULE: Full-Time 40hrs - Monday - Friday, 8 AM - 5 PM

STATE RESOURCES AND OVERSIGHT: DCF IS Management

SECURITY/PRIVACY CONSIDERATIONS: Comply with Vendor Qualification, DCF Child Protection Background Check, FBI Fingerprint Background Check and DCF Non-disclosure Agreement

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