Help Desk / IT Support Analyst

Datanet Inc

Boulder, CO, United States

8 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Working hours

Shift work

Job source

www.careerjet.com

Tech stack

Microsoft Windows Active Directory Microsoft Azure Microsoft Online Services VoIP Dynamic Host Configuration Protocol Domain Name System (DNS) Issue Tracking Systems Virtual Private Networks (VPN) Software Deployment TCP/IP Enterprise Software Applications

+2 more

Software Application Delivery Information Technology

Job description

We are seeking an Help Desk/ IT Support Analyst to provide hands-on IT and end-user support in a biopharmaceutical environment. This role will primarily focus on desktop, application, Microsoft 365, and mobile device support, with some exposure to laboratory and IT infrastructure systems. Key Responsibilities

Provide desk-side and end-user support for hardware, software, network, VoIP, and mobile devices.
Troubleshoot and support Microsoft 365, Exchange Online, Active Directory, Azure, and Windows environments.
Configure and troubleshoot company-owned iOS/mobile devices and enterprise applications.
Manage incidents and service requests through an ITSM/ticketing system, meeting SLAs.
Support conference room AV equipment, printers, desktop imaging, application deployment, and hardware installations.
Assist with IT projects, application implementations, equipment decommissioning, and process improvements.
Create and maintain IT documentation and knowledge-base materials.
Work with internal IT teams and external vendors to resolve issues and implement solutions.
Provide training and mentoring to end users and new helpdesk technicians.
Participate in an occasional weekend on-call rotation.

Requirements

3+ years of relevant IT/application support experience.
Strong PC/desktop and mobile device support experience.
Strong Microsoft 365 support and troubleshooting skills.
Experience with Active Directory, Azure, Exchange Online, and Windows.
Experience working in a pharmaceutical, biotechnology, healthcare, or other regulated environment strongly preferred.
Excellent troubleshooting, communication, customer service, and problem-solving skills.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Associate’s or Bachelor’s degree in Computer Science, IT, or equivalent experience.

Preferred: Experience with MDM, Automox, SmartDeploy, FreshService, Trellix, software deployment tools, and basic TCP/IP, DNS, DHCP, VPN, and networking

DataNet IT *