IT Computer Support Help Desk Technician

This position provides first-level business application, computer software and hardware support for Maxor’s various business operations.

Do you have experience in Serving clients?, Do you have a Associate’s degree?, Maxor National Pharmacy Services is seeking an experienced IT Computer Support Help Desk Technician. The ideal candidate will possess the ability to troubleshoot and resolve technical and software problems for users; must be able to independently resolve widely varying problems using current job knowledge and using research and external resources; must be highly motivated and have strong customer focus with the ability to interface with all levels of staff. Excellent communication skills a must. Prior help desk support, PC maintenance/repair and/or application software support desirable., * Associates or Bachelor’s Degree in Management Information Systems, Computer Science or related field, or equivalent technical/vocational certification or equivalent experience is preferred

Experience:

• Background in and exposure to PC maintenance/repair, application software support
• Knowledge of Microsoft Office software products required
• Software and hardware certifications a plus
• Knowledge of Incident Technology Infrastructure Library (ITIL) or Cobit framework
• Retail pharmacy operations desirable

Knowledge, Skills and Abilities:

• Answering telephone calls and resolving incidents related to hardware and custom-developed software
• Providing hardware/software installation setup, assistance and support; troubleshoots and resolves computer

Pulled from the full job description

• AD&D insurance
• 401(k)
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Flexible spending account, Maxor offers a progressive culture that supports a “dress for your day” attire, and a collaborative, team oriented environment. We offer a comprehensive compensation & benefits package including:
• $750 individual, annual medical deductible
• $25 office visit copays
• Low biweekly premiums
• Company paid basic life/AD&D, Short-term and Long-term disability insurance
• Rx, dental, vision, short-term disability, and FSA
• Employer-matched 401k Plan
• Industry leading PTO plan

Our Company At Maxor, we’re transforming the pharmacy industry to create healthier lives through purposeful engagement across Pharmacy Benefit Management, Pharmacy Management, Specialty Pharmacy, 340B, Rebate and Formulary Management, and Pharmacies. We put people first and are committed to providing outstanding service across all aspects of our business. Our goal is to create flexible and innovative solutions filled with inspired possibilities. Our Locations The Maxor team brings robust experience, diverse perspectives and passion from a nationwide team of 900+ professionals located in more than half of the US states.