IT Support Analyst (2nd/3rd Line)

This is more than a support role. As one of our first hires into the IT department, you’ll have a genuine opportunity to shape how we deliver managed IT services - from the tools and processes we use, to the standards we set for our customers.

Day to day, you’ll be handling 2nd and 3rd line support, getting into the more complex, technical end of what our customers need. But you’ll also have a voice in how this department takes shape, and the chance to grow with it as we scale.

What You’ll Be Doing

• Diagnosing and resolving 2nd and 3rd line support issues across hardware, infrastructure, and cloud platforms

• Supporting Microsoft 365, Intune, and Azure Virtual Desktop (AVD) environments

• Contributing to the development of our managed IT service offering - processes, documentation, tooling

• Communicating clearly with customers and colleagues at all levels of technical ability

• Helping to set the standard for how great IT support looks at Overline

Do you have experience in Technical support?, Solid hands-on experience at 2nd/3rd line level in a similar IT support or managed services environment

• Strong working knowledge of Microsoft 365, Intune, and Azure Virtual Desktop

• A genuine problem-solver who gets to root causes, not just quick fixes

• Someone who thrives with ownership - comfortable building as well as doing

• A collaborative, customer-first attitude and a desire to be part of something new

You won’t just be joining a team - you’ll be helping to build one. This is a permanent role at the ground floor of a new department in a business that’s growing with real purpose. If you want to leave your mark on how a managed IT offering is built from scratch, this is the opportunity to do it.

Interested? We’d love to hear from you.

Pay: Up to £40,000.00 per year

Overline is a fast-growing technology services business supporting SMEs across the UK with connectivity, communications, and IT. We’re at an exciting point in our journey - we’re launching a brand new managed IT department and we’re looking for the right person to help us build it.