Systems Technician

• To assist the System Administrators and Teaching Staff by integrating and managing Apple devices, servers, and Google Chromebooks., * Act as first level of defense for all support requests from department technicians and helpdesk personnel
• Manage all change requests regarding device enrollment
• Perform troubleshooting on Apple and Chromebook devices
• Work with district departments on new software rollouts, including packaging, testing and deployment
• Perform other duties as assigned

Education/Certification:

• High School Diploma or GED
• Valid Texas driver’s license
• Preference for applicants with JAMF Certifications
• Preference for applicants with Apple Certifications
• Preference for applicants with Google Workspace Certifications

Special Knowledge/Skills:

• JAMF Pro administration for all Apple devices
• Google Workspace administration
• Strong troubleshooting skills on macOS/iOS and ChromeOS
• Familiarity with Linux distributions and processes
• Strong interpersonal skills to translate tech-heavy concepts to non-technical users

Experience:

• Troubleshooting skills related to iOS, macOS, ChromeOS, and Linux preferred
• Technical writing skills, * Ability to work in a high-pressure environment while maintaining a high degree of professionalism
• Strong ability to multitask
• Ability to work a flexible schedule as needed, including occasional prolonged and irregular hours
• Able to solve complex problems with tight deadlines
• Communicating well in both oral and written form, complying with timelines

Physical demands/environmental factors:

• Reaching with hands and arms and frequently repeating the same hand, arm, or finger motion
• Ability to sit for prolonged periods of time
• Ability to lift 60 pounds
• Seeing close work such as typed or handwritten material