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World Congress 2026 North America • Sep 24, 2026 • Session details

From Stateless to Stateful: Real-Time Voice & Messaging Agents with Twilio and AWS

Rishab Kumar

Why do your AI agents forget context when customers switch from SMS to voice? Cure channel amnesia by architecting stateful, low-latency agents with Twilio and AWS.

From Stateless to Stateful: Real-Time Voice & Messaging Agents with Twilio and AWS thumbnail

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Matching moments

4:16 min

Addressing latency and architecture in voice agents

Chris Heilmann Chris Heilmann +2 · LIVE

1:22 min

Leveraging the comprehensive generative artificial intelligence stack

Duan Lightfoot Duan Lightfoot · World Congress 2024

1:40 min

Applying event-driven architecture to AI agent communication

diabhey diabhey · World Congress 2025

7:30 min

Implementing an AI mesh architecture stack on AWS

Olga Woschitz Olga Woschitz +1 · Europe 2026 Virtual

2:13 min

Building real-time phone agents with minimal infrastructure

Chris Heilmann Chris Heilmann +2 · LIVE

2:54 min

Modernizing customer support with AI and multi-channel handoffs

Justin Kitagawa · Coffee With Developers

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