Senior IT Service Expert (Tenant) at Riverty

• Logically minded with a strong interest in IT
• Independent, resilient, and capable of communicating effectively with various stakeholders
• Service-oriented mindset with strong communication skills
• Highly motivated to learn and grow within the field
• Responsible and patient, with the ability to undertake routine tasks accurately
• Open-minded and comfortable working within a multicultural team environment
• Ability to embrace change and innovation, contributing to a dynamic work environment
• Ability to travel internationally
• Fluency in English and German would be a huge benefit

Key Responsibilities:

• Leading and driving service excellence across incident management, access control, stakeholder engagement, and continuous process improvement.
• Ensuring high-quality service delivery by maintaining structured documentation and supporting strategic initiatives across the tenant environment.
• Optimizing IT service processes, maintain a structured CMDB, and analyze service metrics to drive continuous improvement.
• Acting as the primary contact for stakeholders regarding service performance, ensuring alignment between technology and business needs.
• Coordinating the Riverty tenant setup, working closely with internal teams and external providers like Microsoft to ensure seamless project delivery.
• Supervising applications and monitoring data flows to ensure uninterrupted critical business operations.

Inclusive and valuing culture

At Riverty, you can be who you are. We strive to create an inclusive environment and an appreciative culture, enhanced by our employee networks.

Health & Wellbeing

Your physical and mental health is important to us. Take advantage of our various preventive care and support services.

Professional and Personal Development

Take advantage of our numerous training and development opportunities. Benefit, for example, from training courses offered by Bertelsmann University, language courses or leadership trainings

Monetary Benefits & Discounts

Know that you're appreciated with plenty of employee benefits & discounts just for you. 

Flexibility

Our diverse working models empower you to customize your work to perfectly align with your preferences. Benefit from mobile office, flexible working hours and part-time models.