Meet the agent that replaced manual room assignment at Cocoon & Eckelmann

What used to take a minute per booking, with staff filtering through comments to find guest preferences, is now automated. 45 minutes saved every day. 

What started as a pilot at Cocoon München Hauptbahnhof is now live across all properties, covering 710 rooms as of May 2026. Built and deployed in under three weeks. 

Harald Witulski, CEO at Cocoon Hotels: "We've created a practical application that automates manual front office processes and optimises them through AI. A win-win for our guests and staff." 

See how it works: https://apaleo.com/customer-stories/hotel-groups-chains/cocoon-&-eckelmann-hotels-move-entire-portfolio