Apaleo

In the last episode of Pillow Talk Sessions, our CEO Ulrich Pillau shares how Apaleo’s open, API-first platform is helping hoteliers move beyond outdated tech to embrace the future.

He talks about: 

• why digital-first operators are outpacing legacy hotel brands 

• how a shift in leadership mindset unlocks real transformation 

• where open integrations and automation create better guest and staff experiences

Listen to the episode here: 🌐 Pillow Talk Sessions: https://www.pillowtalksessions.com/hospitalitys-digital-reset-with-ulrich-pillau-apaleo/ 

🎧 Listen on Spotify: https://open.spotify.com/episode/5KBiUsLWwZFiN531ecHwNv?si=d42eaafae96945fa 

🍏 Listen on Apple: https://podcasts.apple.com/us/podcast/hospitalitys-digital-reset-with-ulrich-pillau-apaleo/id1771003987?i=1000745256543

📺 Watch on YouTube: https://www.youtube.com/watch?v=MtQgXM7JdBU

We’re honoured to be among the finalists in the category Best PMS.

Being nominated recognises the role of our open platform, which connects systems, data and AI to support more flexible and forward-thinking operations.

Get more information here: https://www.thecaterersupplierawards.com/2026/en/page/shortlist

Using our open APIs, Nestor Stay integrated AI seamlessly into guest messaging, voice interactions, and review workflows. This isn’t just about automation; it’s about improving real touchpoints like WhatsApp chats, AI-driven review insights, and voice bookings. The result? A smarter, more efficient operation that drives results.

Here’s what happened:

• 80 new units opened
• 62% increase in booking value
• 168% more direct revenue
• 84,000 guest messages per year, all handled by a 3-person team across 14 properties in London

What’s even more impressive: despite all this growth, guest satisfaction stayed high, with an average rating of 8.7.

Read the full story: https://apaleo.com/customer-stories/serviced-apartments/nestor-stay-grows-booking-value-and-direct-bookings

Most hotels rely on rule-based automations. Helpful, but limited.

Our vision of an autonomous hotel goes beyond. AI agents manage bookings, adjust prices, assign rooms, and handle maintenance in real time based on defined goals, not static rules.

Some pioneers are already gaining hands-on experience.

This shift moves us beyond isolated tools to connected, adaptive systems.

Welcome to the autonomous hotel, where AI agents handle the operational tasks, allowing hotel teams to focus entirely on creating exceptional guest experiences.

Our open platform is enabling this shift.

Explore the whole vision in our latest article: https://website.apaleo-staging.com/blog/industry-trends/autonomous-hotel

Apaleo is available as a verified node on the platform, providing access to multiple Apaleo API areas.

Integration highlights:

✔️ Build custom workflows tailored to your setup

✔️ Use AI inside your n8n flows

✔️ Work with an open and developer-friendly environment

Our Zapier integration is coming soon.

Stay tuned 🙌🏼

We’re proud to be recognised among the innovators redefining travel and hospitality technology, in the Best Large Technology Supplier category.

This nomination reflects our mission to power AI-ready hospitality, bridging AI agents and hotel systems to unlock the era of the autonomous hotel.

✨ Congratulations to all nominees driving the industry forward!

🔗 https://travolutionevents.co.uk/2025/en/page/shortlist?utm_content=350963991&utm_medium=social&utm_source=linkedin&hss_channel=lcp-17980608