L1 Deskside Support Engineer - Vienna
Global Technology Solutions
Vienna, Austria
21 days ago
Role details
Contract type
Temporary contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English, German Experience level
Junior Compensation
€ 39KJob location
Vienna, Austria
Tech stack
Microsoft Active Directory
iOS
Apple Mac Systems
Desktop Computing
Microsoft Office
System Center Configuration Manager
Microsoft InTune
Servicenow
Job description
- Provide first-line deskside support to users at the Vienna offices, ensuring timely resolution or escalation of technical issues.
- Assist with setup, installation, and troubleshooting of end-user devices (PCs, laptops, mobile phones, and peripherals).
- Support audiovisual (AV) and meeting room equipment as required.
- Perform basic "smart hands" tasks on network or server equipment when guided by higher-level support teams.
- Log and manage incidents and requests through ServiceNow, following defined workflows and escalation paths.
- Identify and escalate non-standard or complex issues to L2 support as appropriate.
- Maintain a high level of customer satisfaction through clear communication and a proactive approach to issue resolution.
Requirements
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Language:
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Native-level German (essential)
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Basic to competent English (required)
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Technical Skills:
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1-2 years of experience in IT support or a similar technology role.
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Solid understanding of Microsoft Windows 11, Microsoft Office, and general desktop computing.
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Basic familiarity with Apple macOS and Apple hardware (preferred).
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Experience supporting mobile devices (Android and iOS).
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Familiarity with ServiceNow or similar ITSM systems.
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Advantageous: basic knowledge of JAMF, SCCM, Intune, or Active Directory.
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Soft Skills:
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Strong customer service orientation and interpersonal skills.
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Clear communication, with the ability to explain technical issues to non-technical users.
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Team-oriented, organised, and willing to learn.
