3D-ICT - Functional Analyst Dynamics

For our client, we are looking for a Functional consultant Dynamics 365 to join an

existing Scrum team.

You will collaborate on the implementation of Dynamics 365 to replace the existing

software.

Primary tasks and responsibilities

You are responsible for analysing the needs of internal customers. You collect their questions, prioritise them, analyse them, search for the best possible solution together with the architect(s) and fellow analysts, design a prototype in Dynamics and have it validated by the internal customer

You pass on the validated requirements and prototype to the developers

You test out the delivered solution and then ask the customer to test and validate it

In cooperation with the other team members, you ensure that the team can work efficiently and independently according to the Scrum principles

If you have experience as or are interested in a product owner role, we can look at evolving towards this

If you have extensive experience as an analyst, we can look at helping to coach junior analysts, Put in practice the improvement actions and good practices of software development

Leadership skills compatible with over 5 years of professional experience

Very good coaching & training skills

Technical profile requirements

Expert knowledge of Microsoft Dynamics Customer Engagement CRM

Strong experience with the configuration of Microsoft Dynamics D365 CRM, Sales, Servicing and/or Omnichannel

Strong experience the main analysis tools: process modelling, user stories, acceptance criteria, etc.

Good knowledge of methodology: Agile, Object Oriented

Good knowledge of tools: Jira, SVN

Non-technical profile requirements

Accepts personal responsibility for client satisfaction

Strong tracking, coordination and project planning skills

Establishes and manages engagement objectives, expectations and quality plan

Ability to identify and implement process and/or application improvements

Strong analytical and problem-solving skills

Must be able to work on multiple simultaneous tasks with limited supervision

Quick learner, motivated self-starter

Excellent customer service, interpersonal, communication and team collaboration

Skills

Able to follow change management procedures and internal guidelines

Leadership skills compatible with over 5 years of professional experience

Very good Coaching & training skills

Language requirements

Native French or Dutch with a good knowledge of the other language

Fluent in English

Methodology/Certification requirements

Master Degree in Computer Science OR equivalent through experience. Advanced course work in technical systems plus continued education in technical disciplines is preferred

Certified Dynamics 365 Customer Engagement