UX Designer

IT Functional analystBrussel, Brussel Marketing ExpertBrussel, Brussel Test ManagerBrussel, Brussel Helpdesk-medewerkerOost-Vlaanderen, Oost-Vlaanderen Senior/Lead Software DeveloperOost-Vlaanderen, Oost-Vlaanderen

We are looking for a creative and empathetic UX Designer / Usability Expert to shape the look, feel, and customer experience of our online portal. This role focuses on creating a welcoming, intuitive, and enjoyable digital space for our customers (both internal and external) - one that reflects our brand values and helps users easily find what they need. While deep technical expertise is not required, you should be comfortable collaborating with developers and understanding how design decisions translate into implementation., * Proven experience in UX design, usability, or interaction design (experience with portals or customer-facing sites is a plus).

• Strong understanding of user-centered design principles and accessibility standards.
• Ability to create wireframes, prototypes, and user flows using tools such as Figma, Sketch, or Adobe XD.
• Excellent communication and collaboration skills, able to work effectively with both creative and technical teams.
• A keen eye for aesthetics and a sensitivity to needs both internally and externally, with technical understanding.
• Curious, empathetic, and passionate about making digital experiences feel human and welcoming.
• Excellent English communication skills; Dutch is a nice-to-have.
• Experience with usability testing tools or analytics platforms.
• Understanding of front-end basics (HTML/CSS) to communicate effectively with developers.