DESKTOP SUPPORT ENGINEER

We are seeking an experienced Senior Desktop Support Engineer to join our IT team. The successful candidate will provide advanced technical support for our desktop infrastructure, ensuring high-quality service to our end-users. This role requires strong technical skills, excellent problem-solving abilities, and a customer-centric approach., 1. Advanced Troubleshooting: Diagnose and resolve complex desktop issues, including hardware, software, and network-related problems.

2. Technical Support: Provide expert-level technical support for desktop hardware, software, and peripherals.

3. Desktop Management: Manage and maintain desktop images, profiles, and configurations.

4. Service Management: Manage IT service requests, incidents, and problems using a ticketing system.

5. Collaboration: Work with cross-functional teams to resolve technical issues and implement new technologies.

6. Documentation: Maintain accurate documentation of technical issues and resolutions.

7. Knowledge Sharing: Share technical knowledge and best practices with junior team members.

8. Proactive Maintenance: Perform proactive maintenance and monitoring to prevent issues and ensure system availability.

Do you have experience in macOS?, Do you have a Bachelor's degree?, 1. Bachelor's degree in Computer Science, Information Technology, or related field.

2. Minimum 5-7 years of experience in desktop support, with a focus on advanced technical skills.

3. Strong knowledge of desktop operating systems (Windows, macOS, Linux).

4. Experience with desktop management tools (e.g., SCCM, Intune, JAMF).

5. Excellent problem-solving, analytical, and communication skills.

6. Ability to work in a fast-paced environment and prioritize multiple tasks.

7. Strong customer service skills and a customer-centric approach.