IT Support Engineer
Talentor International
Basel, Switzerland
5 days ago
Role details
Contract type
Temporary contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
SeniorJob location
Basel, Switzerland
Tech stack
Microsoft Windows
Microsoft Active Directory
Apple Mac Systems
Microsoft Outlook
Computer Security
Dynamic Host Configuration Protocol
Linux
Document Management Systems
DNS
Virtual Private Networks (VPN)
Networking Basics
Network Connections
Azure
SharePoint
TCP/IP
Wide Area Networks
Wi-Fi Technology
Firewalls (Computer Science)
Microsoft InTune
Information Technology
ServiceNow
Job description
- Provide Level 2 technical support for desktops, laptops, mobile devices, meeting rooms, printers, and peripherals
- Troubleshoot and resolve issues related to Windows OS, Microsoft 365, including email, VPN, and collaboration tools (Teams, SharePoint, OneDrive)
- Manage user accounts and access in Active Directory (on-prem) and Azure AD (Entra ID), including onboarding and offboarding
- Install, configure, and maintain hardware and software according to company standards
- Monitor and respond to incidents and service requests using an ITSM tool (ServiceNow)
- Perform root cause analysis and escalate complex issues to Level 3 teams when required
- Support network connectivity issues (LAN/WAN/Wi-Fi, VPN, firewall troubleshooting)
- Ensure compliance with IT security policies, data protection, and audit requirements
- Maintain documentation for procedures, configurations, and troubleshooting guides
- Assist in IT projects such as system upgrades, migrations, and rollout of new tools
- Provide user training and guidance on best practices and security awareness
Requirements
- 5-6 years of experience in IT Support / Desktop Support / End User Computing role
- Windows 10/11, basic Linux/macOS (optional)
- Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
- Microsoft Active Directory and Azure AD (Entra ID)
- Basic networking concepts (DNS, DHCP, TCP/IP, VPN)
- Experience with endpoint management tools (Intune or similar)
- Familiarity with ITSM tools and ticketing processes (ITIL framework or similar )
- Strong troubleshooting skills
- Ability to work independently and handle multiple priorities
