IT Engineer

• Collaborate with management and key stakeholders to develop, implement, and manage support, operational, and project objectives.
• Identify and develop future processes across NVIDIA IT, remove friction in day-to-day operations, and lead continuous improvement initiatives.
• Investigate and troubleshoot complex system issues, identify root causes, and implement effective solutions.
• Work with cross-functional teams to perform post-incident reviews, analyze trends, and implement preventive measures to improve system reliability.
• Partner with Tier 3 engineering teams to identify automation opportunities to reduce ticket volume and resolution times, and maintain/improve existing tools and solutions.
• Collaborate with Tier 1 support and engineering teams for effective communication, provide mentorship, and maintain accurate documentation of systems and processes.
• Contribute to knowledge base articles and incident response documentation.
• Stay up to date with the latest technology developments and introduce them where possible.

Do you have experience in Windows?, Do you have a Bachelor's degree?, processes worldwide. The ideal candidate will translate strategic plans into impactful results, leveraging structured thinking, problem-solving skills, and outstanding communication. This role focuses on engineering, support, and continuous improvement, including the streamlining of tools and systems and enhancing global support models and solutions., * Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

• 5+ years of experience in Information Technology Enterprise and Infrastructure engineering support/engineering roles.
• Broad knowledge of IT applications and infrastructure, strong experience in system administration and operations roles, and familiarity with incident management systems (e.g., Jira, ServiceNow).
• Strong analytical and problem-solving skills, excellent communication and collaboration abilities.
• Proven capability to thrive in a fast-paced, dynamic environment while effectively prioritizing tasks.
• Ability to independently deliver innovative solutions with minimal direction.
• Excellent attention to detail, organization, and high-quality outputs.
• Strong presentation and training skills for non-technical audiences.
• Demonstrated capability to assess business needs and creatively influence solutions.
• Proficient in Linux/Unix, Full Microsoft Stack (AD, Exchange), Network Infrastructure (Cisco), Application Engineering, Cisco Video Conferencing, and end-user endpoints (Mac/Windows).
• Experience using ticketing tools like Jira and ServiceNow for reporting and data analysis.

Preferred Skills

• Ability to build rapport and credibility with collaborators across the organization.
• Track record of delivering high availability in complex, global environments.
• Creativity and adaptability to rapidly changing plans and circumstances.
• Experience working in hybrid on-prem and public cloud environments.
• Highly driven, analytical, and curious problem-solver with a focus on using data to make business decisions.

Language

French and German along with English is must have

• A supportive, diverse and global team with a brilliant culture.
• Competitive compensation and benefits
• Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
• Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
• Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks - Engagement Champion to name a few.

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we've never forgotten the startup mindset that got us here. We've always approached our work with an idea-first attitude because every one of our accomplishments -no matter how big or small -can be traced back to an idea's single spark. It's that spark -that inner drive -that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that's what drives you to be better, be more and ultimately, be more fulfilled.