Technical Support Specialist

This job ad was AI-translated from German. See original You can achieve this

• Processing of the change service from the offer to the completion of implementation in cooperation with the system manager
• Technical and administrative responsibility for the implementation of the change service in the assigned product portfolio including obsolescence management in cooperation with LBA, SCM and Engineering
• Performing system support tasks in cooperation with the customer
• Conducting technical and logistical clarifications
• Processing technical solution variants in the change service
• Support in processing/creating analyses and reports
• Creating and calculating change service offers with specific service descriptions
• Conducting requirements determinations
• Triggering material procurement and monitoring timely delivery
• Supporting the system manager in conducting change conferences as well as in the technical and logistical area
• Coordinating the acceptance of peripheral material by the customer
• Representing RUAG's interests within the framework of change conferences, * Processing of the change service from the offer to the completion of implementation in cooperation with the system manager
• Technical and administrative responsibility for the implementation of the change service in the assigned product portfolio including obsolescence management in cooperation with LBA, SCM and Engineering
• Performing system support tasks in cooperation with the customer
• Conducting technical and logistical clarifications
• Processing technical solution variants in the change service
• Support in processing/creating analyses and reports
• Creating and calculating change service offers with specific service descriptions
• Conducting requirements determinations
• Triggering material procurement and monitoring timely delivery
• Supporting the system manager in conducting change conferences as well as in the technical and logistical area
• Coordinating the acceptance of peripheral material by the customer
• Representing RUAG's interests within the framework of change conferences

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• Completed technical training (specializing in mechanical engineering or electrical engineering), ideally further training (technician HF or business specialist / technical salesman)
• Knowledge in the field of vehicle construction / container construction / system integration
• Experience in the military logistics environment as well as maintenance is an advantage
• Experience in the field of design (Mech / El) as well as project management is an advantage
• Solid MS Office skills and in SAP (S4/Hana)
• Team-oriented, flexible, independent and responsible work
• Business fluent German, good English skills, French skills are an advantage

About 3000 employees of RUAG and RUAG Real Estate make a significant contribution to the security of Switzerland every day. They ensure that the Swiss Army as well as other operational and security organizations can always fully perform their tasks.