L2 Support Engineer

Our client is a global technology change and delivery organization comprising nearly 500 individuals located in Switzerland, Poland, Singapore and India. Providing global records and document processing, archiving, and retrieval solutions to all business divisions focusing on supporting Legal, Regulatory, and Operational functions.

Responsibilities

Identify, troubleshoot, and resolve complex production issues, ensuring effective communication of technical solutions to stakeholders.

Resolve critical production issues by leading Major Incident calls, engaging proper teams, and driving root cause analysis using ITIL Change, Incident and Problem management processes.

Oversee maintenance schedules, deployments, and performance tuning for applications to ensure optimal functionality.

Batch Job and Application Access Administration (scheduling, execution, monitoring, and reporting)

Build and manage CI/CD pipelines to deploy cloud native applications and services

Administer and manage the overall cloud infrastructure and services

Lead initiatives for process optimization and implement automation tools and frameworks to streamline routine improvements in incident management, maintenance tasks, service delivery, and system performance.

Engage in long-term capacity planning to meet current and future requirements; recommend and execute design enhancements to improve reliability, security, and operational processes

Collaborate with Business, Risk, Governance, software developers, system administrators, and other IT teams to ensure seamless issue resolution and continuous improvement by measuring, tracking, and improving production SLO/SLA's/KPI's

Participate in Disaster Recovery / Loss of Region events (planned and unplanned) performing tasks and collecting evidence.

Support audit requests in a timely fashion providing needed documentation and evidence.

Plan and implement certificate creation/renewals as needed.

Works with team members to brainstorm on ways to improve processes, deployments, and tools. Works with the team to develop best practices

Creates and maintains documentation for the process and tools used by the team

Do you have experience in Scripting?, Must have

Understanding of ITIL & ITSM framework

Proficient scripting skills UNIX Shell, PERL, Python, PowerShell, and SQL.

Good knowledge in SQL

to run queries and data extracts from databases.

Experience in Azure Cloud platform.

Experience in GITHUB and overall GITOPS Principles for version control

Experience with Roll Based Access Control (RBAC)

Nice to have

Experience in Agile Framework

Luxoft, a DXC Technology Company, (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Luxoft uses technology to enable business transformation, enhance customer experiences, and boost operational efficiency through its strategy, consulting, and engineering services. Luxoft combines a unique blend of engineering excellence and deep industry expertise, specializing in automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications.