CRM Consultant / Specialist SAP CX

• You are the first point of contact for key users and end users regarding questions about SAP CX
• You gather requirements, evaluate them together with the CRM Manager, and manage implementation with internal and external partners
• You are responsible for system updates and release changes in close collaboration with IT and our service providers
• You design and facilitate training sessions, workshops, and trainings for optimal use of the CRM system
• You analyze existing processes, identify improvement potentials, and drive continuous system optimization

Do you have experience in CRM software?, * You have a relevant degree or possess equivalent practical experience

• You have solid experience in the design, rollout, and support of CRM systems
• You have very good knowledge of the SAP CX system landscape
• You are willing to travel ocasionally for rollouts, audits, and training sessions (up to 20%)
• You have business fluent German and English skills, both spoken and written

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments. Klüber Lubrication is a global leader in specialty lubrication and part of the Freudenberg Group. With subsidiaries in 30+ countries and partners worldwide, our custom solutions support nearly every industry - from automotive to food processing. Join us to drive innovation, sustainability, and lasting impact - Together beyond lubrication.