SAP HCM SuccessFactors Presales Consultant

As Quality Assurance and Risk Manager in the field of Delivery Assurance for SAP and ServiceNow Project and Managed Services, you will be responsible for:

• Collaborating with NTT DATA regions to conduct risk and quality assessments for new and existing large customer engagements, ensuring SAP and ServiceNow-specific risks are addressed.

• Providing feedback on the Deal Governance process to ensure that new projects and services meet agreed standards and quality expectations.

• Supporting Red/Amber projects by developing and executing "Back to Green" action plans, including internal management reporting.

• Managing customer escalations: working with regions to define the correct escalation path, supporting de-escalation managers, addressing root causes, and restoring customer confidence.

• Defining, together with the regions, the necessary quality checks for SAP and ServiceNow services to ensure quality, speed and profitability

Your 10 years of work experience in Delivery Assurance, Project and / or Services Management proves your:

• Bachelor's degree in IT, Computer Science, or a related field

• Expertise in SAP and ServiceNow within complex enterprise environments

• Proven delivery assurance skills, supported by certification (e.g. Six Sigma)

• Strong proejct/service management and leadership abilities

• Solid analytical and problem-solving skills, with a data-driven approach

• Excellent communication and collaboration with technical and business stakeholders

• Commitment to continuous improvement, attention to detail, and adaptability under pressure

• Knowledge of IT standards and regulations (ISO 9001, CMMI, GDPR)

Your further development by plan: topic-specific induction, targeted career development based on career models, programs and your own academy

• Family first: e.g. daycare allowance, paid maternity leave and paternity network

• SAP Platinum Partnership: strong SAP partnership, large knowledge network, and SAP Learning Hub and certification opportunities.

• We take care: e.g. 25% subsidy for company pension plan, company health management and cooperation with fitness providers

• We help you get from A to B: company car (depending on your role), discount on public transport and bicycle leasing via JobRad®.