Office IT Solution Advisor

You'll work hand in hand with our global IT support teams to identify and solve technical issues and their causes. In your role, you'll connect with different user groups to offer individual and first-class customer service and the optimal user experience. You'll join our international team in our Munich office. By building excellent relations with your internal colleagues, you'll take on the role of a Trusted Advisor and Contact person for a wide range of IT related topics and support requests. You'll work with colleagues from different teams and support them to make the most of our technologies. Among other things, you'll ensure that video conference facilities, workstations and IT equipment function properly. Help colleagues use technology better by listening and understanding their usage and shares insights back to global Technology teams. You will also own the problem, provide recommendations, and support end-to-end resolution. Additionally, you will plan and support virtual and in-person events, managing stakeholders' expectations. As a local contact of the global team, you'll also assist with necessary infrastructure repairs and maintenance. In your Advisor role, you'll work closely with our consultants and their teams to help them make the best use of the technology provided to meet their individual needs. At McKinsey, we live a non-hierarchical, open feedback and culture to fail and improve. In addition to that, McKinsey excels at knowledge-sharing. We support our employees with individual training and the exchange of knowledge with colleagues around the world to ensure our high standard of service. Your role offers you the possibility to develop within the firm according to your interests. The full range of the global Tech-Eco-System is open to you, and you will be supported by our leadership team in your endeavors. Application Deadline: You can apply to us year-round. We collect applications until the next deadline and then we review them and inform you of our decision. An overview of the upcoming deadlines can be found here: deadline.mckinsey.de Required Application Documents: Resume, cover letter (optional), and all relevant academic and work certificates, starting with the high school diploma.

Do you have experience in macOS?, Do you have a High school diploma or GED?, Do you want to work on complex and pressing challenges-the kind that bring together curious, ambitious, and determined leaders who strive to become better every day? If this sounds like you, you've come to the right place., * You have completed your studies or an excellent vocational training degree in a specialist area where customer contact and service orientation are important

• Two years of relevant technical experience, ideally in a professional service environment with a strong focus on customer orientation and satisfaction
• Excellent organizational and collaborative skills and a strong willingness to learn and a passion to develop yourself professionally and personally
• Knowledge of the standard IT applications for Windows, macOS and iOS as well as troubleshooting of laptops, mobile phones and video conferencing systems
• You excel at a broad interest in IT topics from hardware to software to the latest technological trends
• Solution-oriented and structured mindset and you distinguish yourself by the ability to explain complex facts in a comprehensible way
• You have an empathic and open personality, and you can handle challenging situations in a professional manner
• You communicate convincingly, verbally and in writing, in both English and German

Driving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance/high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward.

In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues-at all levels-will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won't find anywhere else.

When you join us, you will have:

• Continuous learning:Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
• A voice that matters:From day one, we value your ideas and contributions. You'll make a tangible impact by offering innovative ideas and practical solutions. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community:With colleagues across 65+ countries and over 100 different nationalities, our firm's diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you'll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• World-class benefits:On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.