Rudi Bauer & Andreas Mayer

Building Employee Experience Through Everyday Interactions

What if you designed processes for the 99.8% of employees you trust? ING did and cut HR approvals by 75%.

Building Employee Experience Through Everyday Interactions
#1about 5 minutes

Defining employee experience beyond just happiness

Employee experience encompasses every interaction and is strategically linked to productivity and business value, not just making employees happy.

#2about 7 minutes

Shifting from a control to a trust-based mindset

By redesigning HR processes for the trustworthy majority instead of the few who might misuse them, companies can significantly reduce bureaucracy.

#3about 6 minutes

Automating transactions to focus on moments that matter

Using tools like chatbots for routine queries frees up HR to provide essential human support during critical life events for employees.

#4about 5 minutes

How generative AI will reshape future HR roles

While data privacy is a key concern, generative AI is expected to replace many current HR tasks while creating new roles in AI governance and ethics.

#5about 7 minutes

Balancing standardization with meaningful personalization

Organizations must find a middle ground between standardized processes for comparability and personalized experiences, avoiding the trap of "Disneyfication."

#6about 3 minutes

Key takeaways on building a better workplace

A rapid-fire summary emphasizes high-touch HR, easy policies, and a core wish to eliminate bureaucracy by trusting employees to do their work.

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Matching moments

How AI can create more human moments in HR
03:13 MIN

How AI can create more human moments in HR

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Shifting HR from standard products to AI-powered platforms
04:04 MIN

Shifting HR from standard products to AI-powered platforms

Turning People Strategy into a Transformation Engine

Using AI to make work more human, not replace humans
03:31 MIN

Using AI to make work more human, not replace humans

Turning People Strategy into a Transformation Engine

How change management has evolved over the last decade
03:14 MIN

How change management has evolved over the last decade

Turning People Strategy into a Transformation Engine

Why HR struggles with technology implementation and adoption
04:22 MIN

Why HR struggles with technology implementation and adoption

What 2025 Taught Us: A Year-End Special with Hung Lee

Moving from 'or' to 'and' thinking in HR strategy
06:59 MIN

Moving from 'or' to 'and' thinking in HR strategy

The Future of HR Lies in AND – Not in OR

Understanding global differences in work culture and motivation
06:10 MIN

Understanding global differences in work culture and motivation

The Future of HR Lies in AND – Not in OR

How the HR function has evolved over three decades
05:10 MIN

How the HR function has evolved over three decades

The Future of HR Lies in AND – Not in OR

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