Rudi Bauer & Andreas Mayer

Building Employee Experience Through Everyday Interactions

What if you designed processes for the 99.8% of employees you trust? ING did and cut HR approvals by 75%.

Building Employee Experience Through Everyday Interactions
#1about 5 minutes

Defining employee experience beyond just happiness

Employee experience encompasses every interaction and is strategically linked to productivity and business value, not just making employees happy.

#2about 7 minutes

Shifting from a control to a trust-based mindset

By redesigning HR processes for the trustworthy majority instead of the few who might misuse them, companies can significantly reduce bureaucracy.

#3about 6 minutes

Automating transactions to focus on moments that matter

Using tools like chatbots for routine queries frees up HR to provide essential human support during critical life events for employees.

#4about 5 minutes

How generative AI will reshape future HR roles

While data privacy is a key concern, generative AI is expected to replace many current HR tasks while creating new roles in AI governance and ethics.

#5about 7 minutes

Balancing standardization with meaningful personalization

Organizations must find a middle ground between standardized processes for comparability and personalized experiences, avoiding the trap of "Disneyfication."

#6about 3 minutes

Key takeaways on building a better workplace

A rapid-fire summary emphasizes high-touch HR, easy policies, and a core wish to eliminate bureaucracy by trusting employees to do their work.

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Bridging the gap between HR and developers

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Managing the challenges of a hyper-personalized workforce
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Prioritizing the human element in the age of AI
03:08 MIN

Prioritizing the human element in the age of AI

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04:14 MIN

The strategic evolution of HR beyond traditional functions

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23:00 MIN

Using AI to enhance the employee experience

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