Technical Support Analyst (Hybrid Málaga)

• Technical Level 0 and 1 support of the global client's platform both onsite and remote.
• Reception, prioritization, investigation, escalation and resolution of incidents.
• Critical s monitoring.
• Rising and follow up of continuous improvement plans for batch and online.
• Continuous collaboration with second-level teams and suppliers.
• Monitoring of metrics in order to improve and detect their deterioration.
• Communication with users being the only communication link with Business at times.
• Knowledge of monitoring applications
• Experience in ITIL framework
• Management and resolution of incidents and requests through Service Now

• 1-3 years of experience in relevant fields.
• Degree in Computer Science
• Technical knowledge on the configuration and structure of client's platforms,
• Technical knowledge of incident flows and product production start-up.
• Indispensable basic knowledge of wholesale banking and financial products.
• Guards availability
• Ability to provide remote support (different geographies)
• English level (B2)

Desired Skills:

• Knowledge of Python, Elastic Search, Openshit, Appian, API Connect, Oracle, MySQL, PowerBI, etc.

? `Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan…)

? Free access to several training platforms

? Professional stability and career plans

? UST also, compensates referrals from which you could benefit when you refer professionals.

? The option to pick between 12 or 14 payments along the year.

? Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…)

? UST Club Platform discounts and gym Access discounts

? UST is looking for the very Top Talent…and we would be delighted if you were to join our family! More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.