Software Consultant, Product Support

Hexagon Asset Lifecycle Intelligence division (Hexagon) is seeking a Software Consultant to join our team. Hexagon offers a professional and flexible work environment, excellent benefits, and opportunities for career advancement. The ideal candidate will work as part of a global team to provide technical support through direct interactions with customers, internal service consultants, our cloud solutions, as well as customer on-premise installations of Asset Information Management (AIM) products. The role demands a strong technical knowledge, troubleshooting skills, and a collaborative team-oriented mindset. In this role you will regularly interact with solution development, ownership teams and customers to investigate and resolve problems, discuss and document design issues. * Perform troubleshooting tasks such as root cause analysis and mitigation of issues reported by users or customers. * Providing real time global support to internal stakeholders as well as external customers for product related issues. * Performing technical tasks in support of installation and maintenance of our products. * Interfacing with internal stakeholders, including management, software development, services and product planning teams. * Facilitate communication and delivery of resolutions that require multi-disciplinary coordination. * Contribute to an internal CRM knowledge base for knowledge transfer. * Contribute to status updates on critical issues to management. * Make recommendations to the team on improving business processes and reducing support issues. * Accurately document support activities and outcomes. * Maintain adherence to customer service level objectives. Education / Qualifications * A recognised degree in a technical field preferred. * Equivalent experience is desirable but not essential. * Excellent verbal and written communication skills: * Working knowledge of Database platforms is desirable * Working knowledge of Microsoft Internet Information Services and Web Applications is desirable. * Experience in any of the following is beneficial: * SmartPlant Foundation, SDx or equivalent application. * Windows Internet Information Services. * Oracle or MSSQL DB. * Computer Networking. * Performance monitoring and troubleshooting via various application tools (Windows/DB). * Experience providing documentation, guidance, and instruction to users. * Experience communicating user requirements. * Demonstrated ability to learn and embrace new technologies, applications, and solutions. * Attention to detail with the ability to troubleshoot and solve complex problems. * Experience with CAD or Engineering applications. * Programming and database experience. Additional information. * Located in Spain. * Local office is in Madrid. * This will be a hybrid role which allows for flexible working arrangements. * Must be Spanish speaking and have strong English language skills. * Hexagon will not

sponsor applicants for a work visa for this position. About Hexagon Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications. Hexagon's Asset Lifecycle Intelligence division helps clients design, construct, and operate more profitable, safe, and sustainable industrial facilities. We empower customers to unlock data, accelerate industrial project modernization and digital maturity, increase productivity, and move the sustainability needle. Our technologies help produce actionable insights that enable better decision-making and intelligence across the asset lifecycle of industrial projects, leading to improvements in safety, quality, efficiency, and productivity, which contribute to Economic and Environmental Sustainability. Hexagon (Nasdaq Stockholm: HEXA B) has approximately 25,000 employees in 50 countries and net sales of approximately 5.4 bn EUR. Learn more at hexagon.com and follow us @HexagonAB. Why work for Hexagon? At Hexagon, if you can see it, you can do it. Hexagon's Asset Lifecyle Intelligence division puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces*. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world. * In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, Asset Lifecycle Intelligence division has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with. Everyone is welcome At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome-as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all. Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here. #J-18808-Ljbffr