IT and Security Engineer

Leadership & Coordination

• Lead, mentor, and develop a team of support engineers across Windows, Linux, macOS, enterprise applications, and mobile platforms.
• Act as the escalation point for complex technical issues, ensuring timely resolution.
• Plan and allocate workloads, ensuring adherence to maintenance windows and SLA commitments.
• Coordinate with project managers, service managers, and customer stakeholders to align activities with business requirements.

Patching & System Updates

• Oversee security patching and system updates for Microsoft Windows, Linux (Ubuntu/Red Hat), and macOS environments.
• Ensure timely delivery of:
• Security patches
• Azure Intune, Active directory,
• Feature updates
• Firmware/software bug fixes
• Performance improvements
• Manage impact and risk analysis, advisory statements, change requests, and updates to the Risk Register.
• Define and implement new security baselines for supported environments.

Operating System Support

• Ensure resolution of technical issues across Windows, Linux, and macOS platforms, including:
• Authentication, login, and user account problems.
• Audio/video, display, and peripheral device compatibility.
• Network connectivity troubleshooting (Wi-Fi/Ethernet).
• File system errors, driver updates, and system performance tuning.
• BSOD, kernel panics, or system boot issues
• Application compatibility and OS rollback scenarios.
• Supervise imaging, configuration, and provisioning of corporate endpoints.

Enterprise & Industry Applications

• Guide users in the use of Microsoft Company Portal and other enterprise applications.
• Troubleshoot installation, performance, and compatibility issues.
• Liaise with software vendors to resolve bugs/defects.
• Support licensing validation and escalations.
• Oversee creation of SOPs for industry-specific or bespoke applications in partnership with customers.

Bring Your Own Device (BYOD) Support

• Ensure effective support for Apple iOS and Android devices, covering system errors, performance issues, and application compatibility.
• Validate compliance with MDM-enforced security and access management.

Do you have experience in macOS?